Question about Samsung Prostar 816 Phone

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Our Prostar 816 is no longer going to our Starmail voice mail when placed on hold at the main phone. Starmail greeting can be accessed by programming.

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You have probably inadvertently cancelled no answer call forward at the extension in question. You will need to know the port numbers for your voicemail but if you watch this video it will show you how to reset the call forward. There are plenty more handy tips for Samsung telephone systems at

Posted on Dec 09, 2010


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1 Answer

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I am assuming that you are referring to the Voice Mail greeting on the Samsung Prostar, if this is the case then enter the Voice Mail box via the button, enter your password and then listen to the prompts which will usually be set to; press 0 then 5 then 7. remember to delete the original greeting and record the new, other wise they will play together. I have posted a video to help you, Other training videos are on YouTube search abbeytel ot visit

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press one of the ports for the voice mail (on the right of the handset)
when prompted to enter your password enter **789#
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enter 405# the greeting sgould start playing
either press # to confirm or re record the greeting
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Oct 09, 2009 | Samsung Prostar 816 Phone

1 Answer

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for this problem and more view the attatched Video and there are plenty more helpful training tutorials on YouTube- search 'abbeytel' or visit, I really hopes that this helps

May 19, 2009 | Samsung Prostar 816 Phone

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Can you tell me where i can find a owner's manual for the samsung prostar 816?


Pls check the link. Hope that helps

Jan 06, 2009 | Samsung Prostar 816 Phone

1 Answer

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Hi, dial in to your DDI number - when you here your greeting message dial *# followed by your passcode. have a look at the video uploaded or go to for more tips on your phone system.

Dec 29, 2008 | Samsung Prostar 816 Phone

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This sounds like you may have a problem with the Voice Mail card, If you have sorted this I have uploaded a video for general usage tips for the Voice Mail. please visit to find out more info

Sep 23, 2008 | Samsung Prostar 816 Phone

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Sep 11, 2008 | Samsung Prostar 816 Phone

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Samsung Prostar 816

To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
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6) repeat steps 2 through 5 for the remainder of the lines you wish to change
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it sounds like the memory battery on the main board is no longer working which means that it'll happen again.

Aug 30, 2008 | Samsung Prostar 816 Phone

1 Answer

Some of the buttons don't work and the Hold function doesn't work

The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

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