Question about Samsung Video Cameras

3 Answers

I cannot open some of the .mp4 files taken with Samsung SMX-K40BP/EDC camcorder. I have tried several mp4 players with no result. Some of the .mp4 files taken just a couple minutes earlier can be opened with Windows Media Player, but when I try to open the rest of then I get this message - Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help. When I go to Web Help on Windows Media Player Error Message Help I get the info that I've encountered error message C00D11B1 while using Windows Media Player. I updated software, installed a whole bunch of codecs but with no result. Please, help me on this issue. Best regards, Jelena

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  • 2 more comments 
  • Jenny_MM Feb 04, 2010

    Dear ginko,

    I have already tried this but with no success.



    I checked Windows and all the drivers and they are up to date.



    Have you any other suggestions?

  • Jenny_MM Feb 04, 2010

    I also downloaded the DRM components update Patch fromhttp://drmlicense.one.microsoft.com/Indi...

    I have checked Windows as well as all drivers and they are up to date.

  • Jenny_MM Feb 04, 2010

    Dear ginko,

    Downloading Windows Media Player 10 did not help.



    I'm trying to solve this problem for three days and have little time left until my deadline.



    Please give me instructions how I can use real time help - chat.



    Best regards,

    Jelena

  • Jenny_MM Feb 04, 2010

    Hi,

    I have downloaded VLC Media Player but with no results.



    I’m trying to resolve this for three days so far, but with no success. I think that there might be some problems with date tags in these .mp4 files. I don’t know how to remove tag from .mp4 file. This is the only thing I haven’t tried yet.



    The funniest thing is that I can open videos taken just few minutes earlier.



    I hope I will find solution soon, because my deadline is approaching.



    Best regards,

    Jelena

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3 Answers

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  • Master
  • 4,889 Answers

WMP has protected the files and thats why you are not able to play them. Try downloading this DRM patch from microsoft and see if it resolves the issue. Note that you can update the patch only from internet explorer.
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

Let me know if it worked.
Sai.

Posted on Feb 05, 2010

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  • Master
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Hi,

Download :-

http://vlc-media-player.en.softonic.com/

Try to use this Software. There were certain reports regarding this message and the mystery remain unsolved. So, use the above one and hopefully you would be able to open the file.Make sure that the File is not Corrupted.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Feb 04, 2010

  • taran_2005
    taran_2005 Feb 05, 2010

    Thanks for your response!!

    You could Download :-


    http://www.mp3tag.de/en/download.html

    This could help you to Modify the Tag and once done, try to run the file.

    Let me know, if needed further assistance.

    Hope i helped you.

    Thanks
    for using ' Fixya ' and have a nice day!!


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  • Samsung Master
  • 19,396 Answers

Hi.

C00D11B1 is not a codec error, but an error related to DRM components used by Media Player 11.

You need to download the the DRM components update Patch from the link below:

http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

Before run the Microsoft/Windows Update to ensure that Windows is up to date.

If the system is not genuine, then you may not be able to install the update.

Regards.

Posted on Feb 04, 2010

  • Ginko
    Ginko Feb 04, 2010

    If that does not work, downgrade Windows Media player to 10 version. The previous version did not have the problem.




    Another alternative is upgrading Vista to Windows 7 (check if you are entitled to a free upgrade on google). This problem (C00D11B1) belongs to Vista in conjunction with WMP 11.





    Sorry about the delay, and about the negative rating. Unfortunately the Email support is not real time fast-response as the chat, unfortunately this is difficult to understand for the user.





    The question will be passed to a different expert shortly.




    Goodbye.




    G.

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