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Poor audio with Logitech Quickcam Pro 9000

Hello. Both my niece and I have bought this webcam. We can see each other OK, but the sound is dreadful. Our voices either stick, crackle, repeat themselves about half a dozen times and there is also an echo. This poor sound quality is happening down both computers/webcams. Can you suggest what we could do to fix this. Thanks

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  • samnpop Feb 26, 2008

    Hello
    We have both uninstalled and reinstalled our webcams and have searched through the FAQs for solutions with no success. We are using both SKYPE and Windows Live Messenger and both have the same problems - crackling, speech repeating and repeating itself very quickly etc. Again, we've explored all the settings in both programs. We're just not sure what to do now! We both connect wirelessly through BT Home Hubs and our broadband speeds say 54 Mps. Can you suggest anything else please. Thank you

  • samnpop Feb 26, 2008

    Hello
    We both connect wirelessly through BT Home Hubs and our broadband speeds register at 54 Mps. Video quality is very variable as well with us looking quite pixalated at times. It's the sound issues that are our biggest problem though. Can you suggest anything else. Thank you

  • samnpop Mar 05, 2008

    Hi. My internet connection is 2.43Mb and my nieces is "17,268 kbits/sec - (16.86Mb) - (2,158 KBytes/sec)". We both are signed up with BT who promise up to 8Mb, but when we did a check we had these very different results and we certainly don't understand the very high speed of my nieces. Any thoughts how this might affect the webcam performance? thanks

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3 Answers

Try using the "Audio tuning wizard" in MSN Messenger and select the correct input devices. If you are having trouble with the built-in microphone of the camera, plug a external microphone in the sound card and select the sound card in the audio wizard.

Posted on Mar 05, 2008

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You may reinstall the driver, use the utility to adjust volume.

Posted on Feb 21, 2008

  • ExpressFiX
    ExpressFiX Feb 21, 2008

    Also each program using VoIP comes with voice setup. For example in Yahoo there is Wizard to adjust microphone settings

  • ExpressFiX
    ExpressFiX Feb 21, 2008

    Please let me know what kind of program you are using to use voice chat? Are you getting crackling sound from other party too?

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Hi,

What type of internet connection do you have and also at what speed? How is the video quality?

Posted on Feb 21, 2008

  • Damen Wong
    Damen Wong Feb 27, 2008

    What is the actual speed of your internet connection (not the speed you have with your router)?

  • Damen Wong
    Damen Wong Mar 05, 2008

    Did you try lowering the quality of the video broadcast?

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