Question about Sony CRX835E CD-RW/DVD-ROM (Combo) Burner

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My DVD-ROM tray opens only after many tries.

My DVD-ROM+R DL tray won't open. It runs CDs and DVDs normally but when I push the button to open the tray, it justs light the bulb and then doesn't open at all. But when I push the button many times (10+- times), the tray comes out with rather slow speed. I used to put a blank cd/dvd in it and the tray would open up normally but now that also doesn't work anymore (now I have to press the button many times even if the drive has a cd/dvd disc in it). The needle method does work but I would like to have a permanent solution to this problem. I have also opened the DVD-ROM and shot it with air blower and cleansed it as much as I could have. My computer device manager says the drive is "ATAPI DVD A DH20A4P ATA DEVICE" and the dvd drive has "RW DVD+R DL" written on it. Sorry for the bad English.

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  • wayfarer_of_ Feb 07, 2010

    Thank you for your reply. I shall try your solution tomorrow and I hope that it works. Can your please provide more information about this spring "thing". We have repair shops in here but I don't trust those people, they charge more and fix less.

  • wayfarer_of_ Feb 08, 2010

    The image is not available.

  • wayfarer_of_ Feb 08, 2010

    Thank you so much for your help. The problem is solved. It was caused by a loosened rubber band under the tray, I tightened it and now it opens up normally i.e. by pressing the button. But the tray opening speed is still slow from normal, what kind of oil will you recommend? Is it okay if I use house-hold oil used for lubricating sewing machines in here?

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  • Sony Master
  • 2,517 Answers

As per your information you done all the basic work. Hope you use little bit of oil drop in the side of the tray. If not then try that .If no success then there is a small spring available for tray in and out function. You have to change that spring from a service center or if possible then at home.
Thanks and waiting for your reply.

Posted on Feb 04, 2010

  • RAJDEEP DUTTA
    RAJDEEP DUTTA Feb 07, 2010


    Be clear to you that's, you have to believe those people in your place who is give you service . We are doing also the same things from here in net. Its will take 1 hour maximum for repair. If your want to repair by yourself then i can give you some idea about the ROM.

    Watch the Mechanism diagram of ROM.

    Red mark location is fault in your player.




  • RAJDEEP DUTTA
    RAJDEEP DUTTA Feb 08, 2010

    Watch it here again.


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