Question about Brother IntelliFAX 775 Plain Paper Thermal transfer Fax

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Problems with replacement cartridges

HI I have a HP colour laserjet 2600n printer and have installed replacement cartridges from ink jets and toners (not original gear) keep getting a banding in black ink. Have spoken to Co who supplied the printer to me, they say that you should not use replacement refilled cartridges only the originals if that is true how come there are so many of these companies selling so many of these things out there!!!
Gonna speak to Ink jets and toners to see what they have to say but just wondered what others thoughts on this do i have to bite the bullet and pay full price (full set of 4 costs £178 + post) wow am in wrong business.
If this was sold like oil in a barrel i wonder how much it would be? $1,000 any help or comments appreciated

Posted by on

  • dezro Feb 23, 2008

    thanks for that advice am ordering a new set of origional cartridges.



    NB just had an email from the company that sold me the replacements offering the same printer for free if you buy a few sets of replacement cartridges.



    Then that breaks down an your left with all these spare cartridges an no printer, as buy that time the printer is discontinued.



    So yes i will be buying the real Mcoy from now on. Ta

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Hi dezro you can get cheap ink cartridges with free delivery.

Thanks

Posted on Jul 23, 2013

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I'm a technician from Australia. Your supplier is right - I see so many problem related to refilled or non-genuine cartridges. They are bad for your machine and will cause premature failure.

Basically the printer market is price driven. The manufacture is trying to compete with other manufactures to sell the machine as cheap as possible driving down the out lay for a new machine. So where do they make there money if the new machine are so cheap? On the cartridges of course. It is not uncommon for a drum to be more expensive than a new printer. Another example there was a printer going for $77 (in Australia that I do warranty for) they pay us $66 to fix it under warranty plus any part it may need. How can the manufacturer make money?

The re-fillers that are also prevalent here supply an inferior product that doesn't work as well. They have no outlay for R & D they just refill a cartridge that may have wearing parts aswell. The manufactures just have spend a lot money to some research and prove the fact that is obvious in mind and they could have the re-fillers over a barrel.

I make no money from the sale of cartridges but they make my job of repairing so much harder. So from a technician in other country use genuine please.

Discliamer - this based only on my expirence of repairing machines. I have no hard evidence or proof.

Posted on Feb 22, 2008

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Hp 8600 missing or damaged print cartridge how to fix?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge). Typically, the problem is usually an incompatible smart chip which is affixed to the rear-side of the ink cartridge.

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed by the refill operator. We apologize for the inconvenience if either of these possibilities prove to be the root cause. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


------
COMPATIBILITY NOTE: Compatible (clone) HP 950/951 ink cartridges, sold via the internet or similar, may not be refilled and reprogrammed successfully - Costco does not (should not) support refilling of compatible ink cartridges (i.e. those cartridges which do not have the HP original blue/black logo displayed on the front label of the ink cartridge). If you had a compatible/clone/remanufactured ink cartridge refilled we cannot guarantee it's performance.
------

Please let us know if this does not remedy the current error condition. For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you
Inkjet411 Team Member

Aug 01, 2014 | HP Officejet Pro 8600

1 Answer

How to fix hp 8600 damaged cartridge message?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

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