Question about Creative Labs Zen Touch MP3 Player

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Touchpad not working.

All other functions work apart from not being able to scroll using the touchpad.

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You've either knocked an internal connection loose, or the force of the impact damaged the player's mainboard.
you're going to have to either hope Creative still offers repair service for these things, or you're going to have to crack the player open yourself and try to figure out what's wrong.
good luck
please mark the post with a fixya

Posted on Feb 20, 2008

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Posted on Jan 02, 2017

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From my experience this is a hardware fault with the touchpad. Luckily you can buy a faulty player on ebay and replace the touchpad - make sure the fault on the faulty one is not the same!

The player is is easy to take apart and the touchpad easy to replace.

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This is a common hardware fault with this player. I guess it is why the model has been replaced.

The cheapest solution is to buy a faulty player from ebay - around £10 including postage and replace your faulty one. Make sure to check the faulty one does not have the touchpad fault.

It is straightforward to replace the touchpad.

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The touchpad problem is a hardware fault. I have bought a couple faulty ones of these with this problem. I bought some other faulty ones from ebay and just replaced the touchpads. It is easy enough to do.

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There is a circuit board under the touchpad that has probably gone bad. You should purchase a Zen Touch with some other problem like bad hard drive or broken screen, but that has a working touchpad, and swap the outer body for the working one.

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This isnt a solution but an additional request for help since I dont think it takes much to "break the touchpad" I stored mine in my purse for a while the purse was full to a level of "cozy" but not cramped and my touchpad also stopped working properly!!!
According to creative, changing the sensitivity is supposed to help (how the heck is this supposed to help when you cant get to the menu option??), they also said reformat (i tried 3times it didnt work), and the other thing ive seen is people say take it apart and clean it, i have not been this ballsy as of yet but may try. one other thing is some one said this maybe temperature related that if its too cold it may not work properly. (didnt work for me either).

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5 Answers

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Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

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Yeah i've come across with one of like this before I replaced the touch pad and all ok.

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