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try reseting it there should be a small pinhole on the back press and hold that for about 10 seconds if this wont work try putting it into recovery mode
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset
the player, gently insert a thin object into the Reset hole located
below the power switch.
Press and hold the Play/Pause button while powering on your player.
When the player displays the Creative logo, release the Play button.
It will display the following options:
Scans the player and removes invalid links from its music library.
Does not affect music files themselves. Format (All)Caution! Erases all content!
Save a copy of your player's content before formatting. Reload OS/ FirmwareCaution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot
Reboots the device.
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
Update the firmware, available at support.creative.com:
Creative Zen Try another PC or another USB port Make sure the hold/lock is not engaged Reset Check for firmware update on Creative's website Get Recovery Tool from Creative Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If all else fails, check with this guy: http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting Step by step instructions for formatting a player 1. Detach the player from the PC if it is connected, and turn off the player. 2. Press and hold the Play button while powering on the player. 3. When the player displays the Creative logo, release the Play button 4. Select Format (All) and select Yes to format the player. 5. After the player has finished formatting, select Reboot. 6. Re-transfer the tracks to the player. -Tha Mp3 Doctor