Question about Apple Audio Players & Recorders

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I just downloaded 3.1, now it wont play music or videos. I touch play and it just goes back to pause

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  • 109 Answers

You will need to try restoring it to factory settings and reloading your music. Since you recently updated the issue is most likely with your software and that should fix it.

Go to iTunes
Plug your iPod/iPhone in
look for the RESTORE button at the bottom right hand side of your screen.
Wait until it is completely finished.
It will reset then reset again.
Name your iPod, select your preferences and load your music.

IN THE EVENT THAT THAT DOESN'T WORK
Try again with a different USB cable
IN THE EVENT THAT THAT DOESN'T WORK
Try again with another computer
IN THE EVENT THAT THAT DOESN'T WORK

You probably have an issue that is hardware related you should take it to Apple if it is less than a year old or 2 years under AppleCare.

IF YOU LIKE WHAT I WROTE PLEASE VOTE 4 THUMBS UP!
(any less screws up my average)

Thank You and Good Luck!

Posted on Feb 04, 2010

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Posted on Jan 02, 2017

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While this seem very basic, please follow these steps…
1. Press Open and open the LCD
2. Slide the Power Switch repeatedly until you reach the Play/Edit mode
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You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

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