Question about HP DeskJet 9800 InkJet Printer

1 Answer

Grey & Black Printing on everything

Whether typing letters or printing reports, the printer prints a line of black and then a line of grey and so on down the whole page. I have checked all areas of the properties and nothing works. Is this an installation problem or something else? Should I un-install and then re-install the printer using my software? Any ideas?

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  • comb Feb 20, 2008

    Hi Mike

    Further to your recommendations regarding my printer printing grey and black. I ran a diagnostics page which showed that the black cartridge PEN Status was (Misint) and had no ink. The report itself was still printing in grey and black. I then changed the cartridge and ran another diagnostic. The same (Misint) appeared but cartridge showed 98%. The grey and black lines do not change.

    After the black cartridge primed, the printer ran the usual sheet showing black and various colour setting with the sharpness 'birds' at the bottom. This ran OK but the lines which should have been black showed top half grey and bottom half black throughout the page.

    The right hand red light on the printer continuously blinks all the time. I am told it did this from the moment the printer was first installed.

    Any further ideas as to what this might be? Is the printer itself working incorrectly or could it be the settings in our computer system?

    I am at a loss with this one!

    Regards


    Dai

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Hi,
it appears that the printhead has a problem. try cleaning the printhead, via software. usually in printer prefs. also try running a few test pages. to see if you have any colours at all. if it,s only printing in grey scale. i.e grey-black. check the colour cartridges ink has,nt run out or blocked the nozzles.
Hope this helps Mike@Compurepair.

Posted on Feb 20, 2008

  • Mike Waldron Feb 20, 2008

    Hi Dai,

    Can you give me the make and model number of the printer please ?

    You should,nt have any lights flashing on the printer at all. This would usually signify 1:-A Paper Jam. Check to see theres nothing blocking the paper rollers. 2:- Low or No Ink. 3:- electrical or signal cable fault. Possibly re-installation of Software Drivers for the Device.

    Regards Mike@Compurepair.

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