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Kenmore elite HE3 front load washer is flashing dl and f11

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 10, 2010

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  • Jan 30, 2016 | Dryers

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

    Thanks

    Aug 19, 2011 | Kenmore Front Load Washer

    1 Answer

    What does the f11 code on a kenmore elite he3 washer mean


    A bad CCU (main control circuit board) will cause this F11 problem 90% of the time

    Aug 26, 2010 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    I have a kenmore elite he3 front loader washer. it gives me a f11 code when i attempt to wash a load.


    F/11 is serial communication error code. It means the communication between the central control unit (CCU) and the motor control unit (MCU) is not good. Possible causes include worn or failed drive system components, faulty CCU or MCU, broken wiring harness, faulty drive motor, or faulty wiring harness connections in the CCU, the motor, or the MCU.

    Jun 09, 2010 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Kenmore Elite HE3 (not HE3t) F11/dL error code


    The part number for the CCU under the model number you have listed is 8182687. There is also a refurbished version of the CCU you can purchase for less (part #8182237R).

    Replacement parts can be purchased at any of the following websites:

    searspartrsdirect.com
    pcappliancerepair.com
    appliancepartspros.com
    repairclinic.com

    Prices vary between sites, so shop and compare. the first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need. The CCU will be listed as item 15 (15A for a refurbished version) under the "Control Panel Parts" section.

    If you have any questions, please post back and let me know. I hope this helps you.

    NOTE: The cheapest site I found the CCU listed (NEW) was pcappliancerepair.com. The cheapest (REFURBISHED) is searspartsdirect.com.

    Mar 02, 2010 | Kenmore 3.8 cu. ft. HE3 Front Load Washer

    2 Answers

    My Kenmore Elite front loader HE3 washer will not start.


    The door lock is not telling the control the door is locked. Faulty door switch or failed control or loose wire.Try pushing in on the door while it tries to start. Advanced trouble shooting may be required.
    Eric

    Jun 20, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    F11 keeps on flashing on my he3 kenmore washing machine


    ok the motor control and the central control are not communicating correctly...these are very exspensive parts..and mostly electrcal,,i have to say call in a tech,,but if i had to replace 1 in the blind it would be the motor control board...your under warranty..check your manual..onthejob

    Feb 01, 2009 | Kenmore Elite 45986 Front Load Washer

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