Question about HP Pavilion dv5020us Notebook

2 Answers

Acrobat Reader 8.1.1 cannot be uninstalled

I updated Acrobat Reader to 8.1.2 but had to roll my computer back 1 week for other issues. It now shows Acrobat Reader 8.1.1 twice in my install/remove program list (Windows XP SP2) and I can't uninstall program and can't update to 8.2.2. Also, the shortcut on my desktop opens the program but the icon on the menu bar does not.

Posted by on

  • tphipps2 Feb 23, 2008

    Actually, I found the solution here:

    http://kb.adobe.com/selfservice/viewCont...



    Solution: Use the MSICuu2 utility to remove Acrobat and reinstall with the updates.



    The Microsoft Windows Installer Cleanup Utility removes enough information from the registry to reinstall Acrobat and restore the missing registry keys.

    Warning: The Microsoft Windows Installer Clean Up utility only removes registry entries read by the windows installer. Files and other registry entries for the application are not removed by this utility and could cause inadvertent effects on the system if not removed. If you use this utility, you may have to reinstall other programs that use MSI (Microsoft installer). Caution is advised. Read information about the utility on the Microsoft website at http://support.microsoft.com/default.asp... .

    1. Download and install the Windows Install Clean Up utility.

    a. Visit the Microsoft website at http://support.microsoft.com/kb/290301/e... .

    b. Click the Download The Windows Installer Cleanup Utility Package Now" link in the More Information section.

    c. Save the utility to your desktop.

    d. Double-click msicuu2.exe and follow the onscreen instructions to install.

    2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.

    3. Select the current version of Acrobat or Adobe Reader and choose Remove.

    4. Reinstall Acrobat or Adobe Reader.

  • nickele Sep 23, 2008

    in installing acrobat 9, i did not have v8.1.2 being updated to v9, so i tried uninstalling v8.1.2, afterwards i deleted the acrobat folder from the Program Files on C. going back to the control panel, i cld still see v8.1.2 in the list of programs. i have tried uninstalling with the look up to the installation file but i have an error "Error applying transforms. Verify that the specified transform paths are valid". help i have essential files in pdf i wish to read.

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Actually, I found the solution here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=332773&sliceId=1

Solution: Use the MSICuu2 utility to remove Acrobat and reinstall with the updates.

The Microsoft Windows Installer Cleanup Utility removes enough information from the registry to reinstall Acrobat and restore the missing registry keys.
Warning: The Microsoft Windows Installer Clean Up utility only removes registry entries read by the windows installer. Files and other registry entries for the application are not removed by this utility and could cause inadvertent effects on the system if not removed. If you use this utility, you may have to reinstall other programs that use MSI (Microsoft installer). Caution is advised. Read information about the utility on the Microsoft website at http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 .
1. Download and install the Windows Install Clean Up utility.
a. Visit the Microsoft website at http://support.microsoft.com/kb/290301/en-us .
b. Click the Download The Windows Installer Cleanup Utility Package Now" link in the More Information section.
c. Save the utility to your desktop.
d. Double-click msicuu2.exe and follow the onscreen instructions to install.
2. Choose Start > Program > Windows Install Clean Up to start the Windows Install Clean Up utility.
3. Select the current version of Acrobat or Adobe Reader and choose Remove.
4. Reinstall Acrobat or Adobe Reader.

Posted on Feb 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,587 Answers

Ok..go to control panel, and remove ALL of the Adobe reader products, and start again.

got backup for that HP?

Posted on Feb 20, 2008

3 Suggested Answers

mailtoravi
  • 186 Answers

SOURCE: desktop icon becomes bigger

If you are not comfirtable with any Application, you can uninstall it from Programs and Features option in the Control Panel..
Open Control Panel and double click on the Programs and Features icon.
This will list you the programs that are installed in the Notebook.
Select the one you want to uninstall and click on the Uninstall button.
Additionally, you can use third party Uninstaller applications like Revo Uninstaller by clicking here
Hope this helps....

Posted on Nov 04, 2008

nonontech
  • 4737 Answers

SOURCE: No Adobe Acrobat Reader anymore

Don't worry, try uninstalling it using uninstall program like "ccleaner". You can easily uninstall it and again reinstall the adobe reader. If you still have the same problem, use this Foxit reader as an alternative for the time being if in case, you need to read the pdf file immediately. Good luck. Thanks for using FixYa.

Posted on Jun 07, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

No Adobe Acrobat Reader anymore


Don't worry, try uninstalling it using uninstall program like "ccleaner". You can easily uninstall it and again reinstall the adobe reader. If you still have the same problem, use this Foxit reader as an alternative for the time being if in case, you need to read the pdf file immediately. Good luck. Thanks for using FixYa.

Jun 07, 2010 | HP Compaq Presario C700T

1 Answer

I cannot read the words


What version is the Adobe Acrobat Reader on your computer? If it is version 9 and you are trying to see the user guide from within a browser window (like Internet Explorer), you will have problems because of a known issue with Adobe Acrobat Reader2_bing.gif 9. If the above is true, you will need to uninstall Adobe Acrobat Reader 9 and install Adobe Acrobat Reader version 8.1.3
(Click Here) to download for version 8.1.3. If you are unsure how to uninstall version 9 and install version 8.1.3, please post a response to this an I will give you details based on your operating system.

Feb 08, 2010 | Microsoft Windows XP Professional for PC

1 Answer

Everytime I try and install adobe reader 9 it freezes my computer I am running windows XP internet 8


Make sure you have unistalled any previous versions of Acrobat reader first. reboot after uninstall. then install Acrobat 9. Also disable all antivirus application services before you install.

Jamil

Nov 18, 2009 | Adobe Acrobat® 8.0 Professional Full...

4 Answers

I have an HP 6310 All-in-One. I cannot scan documents directly to create PDF files. I can only scan to .tif format and then convert to .pdf . It worked fine until a week or two ago. HP can only suggest...


hi jerry,

thank you for using fixya.

the issue was cause by a recent update on your computer, I just had an update for my Adobe acrobat reader for DPFs and somehow my scanner acted up on my, almost like what you are experiencing.

without doing any uninstallation, i performed a system restore to remove the current update i have for my adobe acrobat read for PDF's, and that's it, after removing the system restore and the updates, it worked like it did like the past months.

here is how you do system restore.

Before you open the System Restore console, you may want to saveyour work and close all programs since System Restore requires you torestart your computer.
There are two ways to access System Restore – through Help and Support or through your All Programs folder.
Through Help and Support:
1.
Click Start, and then click Help and Support.
2.
Under Pick a Task, click Undo changes to your computer with System Restore.
3.
Follow the instructions on the wizard.
Through the All Programs menu:
1.
Click Start.
2.
Point to All Programs.
3.
Point to Accessories.
4.
Point to System Tools.
5.
Click System Restore.
6.
Follow the instructions on the wizard.
Creatinga restore point can be useful any time you anticipate making changes toyour computer that are risky or might make your computer unstable. Ifsomething goes wrong, you select the restore point you just created andWindows XP undoes any system changes made since that time.


From this link.

hope this helps,

regards,

voodoo

Apr 30, 2009 | Office Equipment & Supplies

1 Answer

Acrobat 7.1 shuts down after opening


Installing later version of Adobe Acrobat is sometime creating compatibility issue with previous installed Adobe Acrobat Pro.
Make a deep search for your condition on Adobe KB: for similar problem I had to Reinstall Adobe Pro AFTER an update of Reader free Sw.
Check this entry

Dec 29, 2008 | Adobe Acrobat 6.0 Professional for PC

2 Answers

SD Card Reader Not Working on Acer Aspire 5600 Laptop


Your card reader on your computer isn't capable of reading SDHC cards. You have to use a card reader approved for SDHC use.

Jul 15, 2008 | Acer Aspire 5100 Notebook

2 Answers

Acrobat Reader Update


Hi,

For windows XP, please download and install Acrobat 8.1 from Adobe from HERE

For Windows Vista, please download FROM HERE

Apr 10, 2008 | Dell Dimension 3000 PC Desktop

1 Answer

Adobe Acrobat 8 error 2711


Sounds menacing but it’s fairly easy to fix.
Heres how to fix it:
  1. Download msicuu2.exe (Windows Install Cleanup Utility) from Microsoft, or by clicking on the file name.
  2. Run msicuu2.exe
  3. You will then get a message asking if you wish to roll back the in progress installation. You do.
  4. Install Adobe Acrobat or Reader 8.

Adobe’s more intrusive way of fixing it:
  1. Click Start>Run, type in regedit then hit enter or press ok.
  2. Back up your registry (not actually mentioned by adobe but a good idea whenever you’re about to make changes to the registry)
  3. Look for Key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress
    and delete the key if it exists.
  4. Install Adobe Acrobat or Reader 8.

Mar 19, 2008 | Computers & Internet

1 Answer

Adobe reader


i order to update the adobe acrobat reder run the set up it will automatically detects the old version and asks for update or uninstallation of old version follow the steps and ull get it installed after that if the setup did not detect the old version on ur computer then the existing version on ur computer is not installed properly or there is no any acrobat reder software in ur computer

Nov 21, 2007 | Adobe Acrobat 7.0 for PC

Not finding what you are looking for?
HP Pavilion dv5020us Notebook Logo

2,630 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18381 Answers

Tony

Level 3 Expert

2598 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...