Question about Toshiba Satellite Pro L300 Notebook

2 Answers

Loads the toshiba logo then goes to black screen after that and restarts after a while then back to black sreen i only get options for boot menu and another

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  • loupyl0ul0u Feb 04, 2010

    windows vista

  • loupyl0ul0u Feb 04, 2010

    windows vista

  • loupyl0ul0u Feb 04, 2010

    windows vista get toshiba loga with option of f2 and f12 then goes black screen windows wont load

  • loupyl0ul0u Feb 04, 2010

    when i even try to hit the f8 key i get no menu at all just black scrren, i did not get any disks with it but only bought the laptop last month from comet

  • loupyl0ul0u Feb 04, 2010

    i cant back up anything as it wont load anything at all apart from boot menu and system setings

  • loupyl0ul0u Feb 04, 2010

    thank you :)

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2 Answers

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  • Master
  • 4,472 Answers

Hi,
Do you have a recovery disc or a windows installation disc? I recommend you boot from a cd and then either attempt to repair your installation or consider reformatting and installing a fresh copy of windows. If you decide to format make sure to back up any important data. If this is out of your scope of expertise then I highly recommend having a professional perform the repairs. If you need further assistance please let me know.
Thank you,
Lee

Posted on Feb 04, 2010

  • Lee A.
    Lee A. Feb 04, 2010

    Hi,
    If you just purchased the unit, then don't do anything that could void the warranty. back up any important data you have and then have it serviced under warranty. follow this link to inquire about warranty repair.
    http://www.csd.toshiba.com/cgi-bin/tais/...
    Thank you,
    Lee


  • Lee A.
    Lee A. Feb 04, 2010

    In that case you will want to remove the hard drive from the laptop hook it up either to a USB hard drive adapter or enclosure. Or have a professional back up the data that you need using a similar device. If you don't have any important data that you absolutely need. Then you can just send it in and have it serviced.
    thank you,
    Lee


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  • Master
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What operating system is installed?

Posted on Feb 04, 2010

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First of all Turn of your laptop.
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