Question about IBM Infoprint 1412 Laser Printer

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The second light down from the top blue one is on all the time. Then when I go to print an envelope it will not feed and the light for jam comes on. Can never feed an envelope at all.

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  • scholarsgold Feb 04, 2010

    Following your directions to check the photoconductor I get an OK on the printout. The other thing that I did was to open the envelop slide to accept a 8 1/2 X 11 sheet of paper and it took the paper in like it does a envelope then stopped. Then it would not print at all. Same with an envelope.
    The low toner light is on and the printout with the photoconductor indicator also said toner level low. I assume that this is the reason for the light.


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The light indicator should be your toner and also the drum or photo-conductor replacement lamp. Have you replaced either recently? I also do not have the manual for this exact printer however, it to me is the same as a Lexmark machine I am familiar with - so I can get you a reset sequence in the morning. That will address the light indicator.

One thing I would like you to do while I'm getting you the reset sequence is to take out the toner and also the drum kit. The toner is seated in the drum kit and is removed separately. Inspect inside the printer for any remains of paper or an envelope as some jams in the drum area wrap themselves around the the drum roll and you may not have removed all in the past. Also while you have the drum in your hands - inspect it as well.

The envelope issue I do not believe is related at all to the indicator light, to clarify something for me please- when you attempt to insert a envelope into the aux feed - do you feel the rollers snug it into ready position? Can you print a 8.5 x 11 sheet through the aux tray? With that we can address that issue.

Keep me posted


Posted on Feb 04, 2010

  • 1 more comment 
  • Lou H
    Lou H Feb 04, 2010

    Here is a procedure I would like you to do to reset the light:

    1-Power the printer on and get it to the Ready state (i.e. the light on the operator panel is on)

    2-With the printer on and in the Ready state, open the front cover

    3-Press and hold the Cancel button until all of the lights begin flashing up and down.

    4-Release the Cancel button and close the door. The photoconductor count should now be reset

    To confirm that the photoconductor page count has been reset, it is recommended that you print a
    menu settings page and check the photoconductor level. Do the following:

    1.With the printer at the Ready status, press the Continue button once. The Ready
    light will begin flashing and one or two pages will print out.
    2. Look for a section labeled Cartridge Information and locate the word Photoconductor
    under this heading.
    3. Confirm that the photoconductor level reading is either OK or close to 100%.
    4. If the reading is low, try printing 10 - 20 pages.
    5. Print the menu settings page(s) again.
    6. Confirm that the photoconductor level reading is OK or close to 100%.
    7. If the photoconductor reading is still low, there is a second, more detailed, procedure you
    can perform to reset the count.
    8. If the reading is still low after both procedures have been attempted, the printer may require service.

    Keep me posted if your still having issues with the PC kit reset. I can get you the more detailed procedure.

  • Lou H
    Lou H Feb 05, 2010

    ok good so the reset took care of the drum light.

    -now let me pull the one I have open to make it emulate the envelope or paper not pulling. It is starting to sound like a gear or cam is not engaging the pickup roller for the manual feed tray.

    Give me a few hours to get a solution for you.

  • Lou H
    Lou H Feb 07, 2010

    Hi - I still can not emulate teh problem - I've got one more item to try and will give you an update.


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