Question about HP LaserJet 3050 All-In-One Printer

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When I go to scan a doc to e-mail I get an error message that says (Not Set Up on PC) and I am unable to scan and send a doc via e=mail

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  • Randy Prevost
    Randy Prevost May 11, 2010

    Have you tried faxing the document instead? Are you able to scan a doc for any other purposes other than for emailing it?

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  • HP Master
  • 12,061 Answers

Well as a workaround, as long as you can actually scan and save ... What you do is scan what you want, save it, then either save it as a PDF OR convert it to PDF After which you can then "Attach" it to any email you wish. I recommend PDF as most people have Adobe Reader.
If you can't scan to PDF, and it only saves as say JPEG, then get DoPDF http://www.dopdf.com/ To convert it from JPEG, JPG, BMP etc.

Posted on Feb 04, 2010

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I can't scan to e-mail.


Connect the scanner to the PC install the scanner software, place the Document on to the scanner and close then on your PC desktop or open My Computer right click on the scanner icon and select scan picture.
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Canon imagerunner 2270 copier - I am trying to use the this machine to scan docs to an a yahoomail email account (it was working great all day long until now)...everything seems to be working as it normal...


You don't specifically say, but I'm going to assume that the machine was scanning to this email and then it stopped.

First, does the network operation outside of scanning to email work? If you can still print to the device or access it via the web interface your machine is still on the network. Power off the machine (for your Canon device this is on the back right corner of the machine). Maybe a reboot will fix it. If not remember that powering the machine off does not power down all of the circuit boards. Try the "Japanese reboot" and unplug the machine from the wall.

Do destinations not directed to yahoo.com work? If other destinations still work, then the copier did not change, the destination requirements changed. Maybe your spam filter has decided the copier is not an approved recipient.

If this still does not get you scanner love...

The bad news is that the copier does not care if the email address you are sending to is bad. The copier throws the email to heaven (your outbound SMTP server) and its done. You will get no failure on the machine, you will just not get the mail on the other end. If your machine gives you a failure to send message its because you failed to make your outbound mail server happy.

Whatever mail server you were using almost always uses an outbound user name password combination to permit outbound email to leave the machine. Did the user account associated with the outbound SMTP server change or get disabled?

Is the outbound SMTP passing through the yahoo.com, hotmail.com, gmail.com, etc mail server? If your answer is yes, check with those providers to see what their new outbound SMTP requirements are. There is less than a 0.1% chance the copier changed its settings and caused a failure. Yahoo changed.

If you were scanning out via a yahoo freemail account you have just discovered why in my years of setting up scan to email on several manufacturers lines of copiers I learned not set up scan to email using yahoo, hotmail, gmail etc as the outbound mail server. Inevitably one day these providers will change the setup required to scan to email. Or they will change their spam filters. They may not tell you when they plan to change it. They may not admit they changed it. The support person you contact may not know that it changed. They will not support you after they change it. They changed it specifically to reduce the undesired use of their mail servers (i.e. spam). When you call and ask them what the new settings are as often as not they ask if you can send and receive email from your web browser. If the answer is yes, they don't care if your email client works. They don't care if your copier scans to email. All they guarantee in their terms of service is that you can send and receive email form their web based mail interface.

I'm sorry if this sounds harsh, but after 10 years of fighting the man I no longer attempt to set up scan to email sending out through a third party or web based mail server. I tried many times to accommodate customers with free mail based email. Only to reach the day when that free provider would change the outbound SMTP settings and I would get a hundred calls from customers who told me my machine was broke because scan to email no longer worked.

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What OS and e-mail program are you using? Do you have the scan monitor program running (to hear the scan button activity)? I'll assume you have the full software installed and have set the Scan to E-mail destination in the HP Solution Center. The problem may be in the call to send the document via MAPI (mail application program interface). I know with Thunderbird 3, this occurred when the application sending the file to e-mail used the "senddoc" instead of "sendmail" function. (Earlier versions of Thunderbird handled the call properly).

I wish I could be of more help but I need more information.

Cindy Wells

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Please make sure that you've entered your Yahoo! Mail address as the "From" address in your email client. You won't be able to send mail if you've entered another address.

If you have the Norton AntiVirus email feature enabled, you might have to do additional configuration to use Outlook or Outlook Express. For more information, please visit the Symantec web site.

If you've tried the above steps and continue to have problems, your ISP might not allow its users to send messages with other companies' SMTP outgoing mail servers.

If you're unable to send email, try using port 587 when sending via Yahoo!'s SMTP server. Here's how to make this change in Outlook:

1.From the "Tools" menu, select "Accounts."
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