Question about HP scanjet 3970 digital flatbed scanner

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My HP scanjet 3970 flatbed scanner won't scan. Says U32SCAN - Error in getting TWAIN data source... What's wrong? It's connected to my computer.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: Lost the driver CD of HP Scanjet 2400 flatbed scanner

go to http://welcome.hp.com/country/au/en/support.html?pageDisplay=drivers search for scanjet 2400, select operating system, and drivers are there.

Posted on Oct 06, 2008

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Binary Bob
  • 91 Answers

SOURCE: hp scanjet 3970 won't scan, but passes hardware tests

Sometimes the best thing to do is to start from the beginning. If you find that your OS is not listed, we should look at another avenue to resolve this issue.

Completely un-install your scanner. Then restart your computer. Re-install the software for this scanner. Try the following link to get your specific OS drivers that are needed.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01275876&jumpid=ot_recdoc/bps03297/en_us/c01275876/loc:4&custom_solutionid=rd_bps03297&lc=en&dlc=en&cc=us&lang=en&product=73497

Follow this link to get specific installation tips for your scanner:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=298547&taskId=115

Please let me know what happens and thank you, Binary Bob

Posted on Dec 10, 2008

ziraffa
  • 827 Answers

SOURCE: Unable to scan using HP Scanjet 3200C in Win XP Pro

Hi Shantala,

HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:

  1. Unplug the power cable from the 3200c ScanJet.
  2. Unplug the parallel cable(s) from the 3200c ScanJet.
  3. Shut down the PC and wait for ten seconds.
  4. Plug in the power cable to the 3200c ScanJet.
  5. Plug in the parallel cable(s) to the 3200c ScanJet.
  6. Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..

ftp://ftp.hp.com/pub/softlib/software4/sj648/sj-1436-3/sj648en.exe

Hope this helps

Chris (ziraffa)

Posted on Dec 22, 2008

taran_2005
  • 10515 Answers

SOURCE: Where is the Serial Number on my HP Scanjet 3970 Flatbed Scanner?

The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?lang=en&cc=us&prodSeriesId=298547&prodTypeId=15179

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.


Thanks,

Posted on Jan 24, 2009

  • 1 Answer

SOURCE: incompatability between hp scanjet 3970 and Windows

Hi, just go to HP drivers and solutions, i have Vista 64 bits.


Rgds, Auke.

Posted on Mar 21, 2009

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Scanning Without HP Hardware

1. Click Start
2. Control Panel
3. Click Scanners and Cameras
4. Click on the Icon and follow the Scanner and Camera Wizard instructions.
5. Select the HP scanning device from the TWAIN source list
6. Click File and then Scan New .

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I can't find the Serial Number on my HP Scanjet 3970 Flatbed


The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?lang=en&cc=us&prodSeriesId=298547&prodTypeId=15179

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.

Jan 24, 2009 | HP scanjet 3970 digital flatbed scanner

1 Answer

Hp scanjet 3970 won't scan, but passes hardware tests


Sometimes the best thing to do is to start from the beginning. If you find that your OS is not listed, we should look at another avenue to resolve this issue.

Completely un-install your scanner. Then restart your computer. Re-install the software for this scanner. Try the following link to get your specific OS drivers that are needed.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01275876&jumpid=ot_recdoc/bps03297/en_us/c01275876/loc:4&custom_solutionid=rd_bps03297&lc=en&dlc=en&cc=us&lang=en&product=73497

Follow this link to get specific installation tips for your scanner:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=298547&taskId=115

Please let me know what happens and thank you, Binary Bob

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you need to download the drivers on another computer and transfer by CD to the cmoputer you are tying to use. It seems that the computer that you are trying to download on is a goverment computer and its policy is not allowing that.

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