Turn off the printer and let the printer sit, powered off, for one minute.
Power the printer back on.
If the 917
error does not return on power-up, try printing a few pages. If the
error does not return during printing, this may have been an isolated
incident. Continue using the printer as before, but pay close attention
to it for the next few days to see if the error returns.
error returns on power-up, as soon as you try to print, or re-appears
at a later time, inspect the transfer roller. (Click the links in the
steps below for images.)
- Turn the printer off.
- Open both the lower front cover and the upper front cover of the printer.
- Remove the toner cartridge and place it aside.
- Look at the transfer roller.
Make sure nothing is stuck on the roller or wrapped around it. If you
find any obstruction, try your best to remove it without damaging the
transfer roller or knocking the roller loose.
- Make sure the
transfer roller is not loose or damaged. If the roller is damaged, the
roller will need to be replaced. Please contact Lexmark Technical
Support or a local authorized service provider for further assistance.
- Spin the transfer roller. Make sure it spins freely.
- If the transfer roller appears to be fine, reinstall the toner cartridge and power the printer back on.
- Try printing again to see if the error message returns.
If the 917
error still will not clear, or if the error continues to occur
intermittently, the printer will likely require service. Please
contact Lexmark Technical Support or a local authorized service provider
for further assistance. See Contacting Lexmark
below for more information.