Question about HP Photosmart 8250 InkJet Printer

2 Answers

Purchased in 2006. Changed 2 ink cartridges. Now showing Ink System Failure, the ink system has failed and can no longer print. Error 0xc18a001. I have tried several fixes, none or them work. tgentry3g@sbcglobal.net

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  • tgentry3g Feb 03, 2010

    tgentry3g@sbcglobal.net

    Thank you,

    I am sorry but what part of the link to I type in?

    I'm confused.

    Do I type the entire link, or the first line thru document?

    I typed in http:// h1oo25.www1.hp.com/ewfrf/wc/document?

    and the hp web site came up with nothing. So what do I do?

    Thank you,

    Tara

  • tgentry3g Feb 03, 2010

    Sorry to tell you but I can not click on your links.

    (they are not click able in blue)

    Thank you,

    Tara

    tgentry3g@sbcglobal.net

×

2 Answers

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I do not know what you have tried. However the service manual indicates the unit needs service at a repair center if resetting the unit does not work.

The reset steps for the 0x error: with the printer on, unplug the USB cable and then remove the ink cartridges. When the printer displays "insert ink cartridges" remove the power cord from the printer. Wait at least 60 seconds, then reconnect the power cord. Turn on the printer (with the power button if needed). Reinsert the ink cartridges and close the doors. If you get a prompt to print a calibration page, do so. Finally reconnect the USB cable and try to print.

Since you purchased the printer in 2006, it is out of warranty. You will have to decide if it is worth it for you to have someone diagnose and fix the problem. I am not in the business and thus cannot advise you of the pricing. The last time I needed to a service call, it was ~ $50 just for the diagnosis.

I hope this helps.

Cindy Wells

Posted on Feb 04, 2010

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Refer to the following 2 links that explain how to troubleshoot this problem:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00719450&tmp_track_link=ot_recdoc/c01936219/en_us/c00719450/loc:1&lc=en&dlc=en&cc=us&product=443024&lang=en
And,
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=443024&lang=en&docname=c01458034

Posted on Feb 03, 2010

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