Question about Toshiba Satellite A135-S2246 Notebook

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Have a Toshiba Satellite Laptop A135 which has a cd/dvd rom drive burner that does not seem to be reconized by my system. Under CD/DVD drive in my systems info. it only lists my Magic Jack phone line. When I put in a disk in the drive it makes normal sounds and attempts to run but nothing happens beyond that. I installed the Toshiba Recovery and applications drivers thinking that it may be a software issue, but the disk did install. What could be happening?

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Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD.

This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

This article helps you fix the problem. To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.


Note This automatic fix only applies to Windows XP and to Windows Vista. If your computer is running Windows 7, go to "Windows 7" under the "Let me fix it myself" section.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, visit the following Microsoft Web site: http://support.microsoft.com/gp/admin (http://support.microsoft.com/gp/admin)

To fix it yourself:
Windows Vista;

  1. Click Start and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.
If you found this information helpful, please give me a big thumbs up when you rate my answer. Thanks!

Posted on Feb 03, 2010

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  • Master
  • 540 Answers

Hi,
Please follow the steps below to resolve the issue...

Press the Windows Key + R (click on start-->Run) and type devmgmt.msc and press enter.

Device manager will open up.

Click the + sign beside DVD/CD Drives.

Right Click on the device listed under it and select Uninstall

Restart the PC and let the driver install automatically.

Check the issue once again.

Posted on Feb 03, 2010

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