I won the phone from american idol about 2 years ago. all of a sudden when i try to turn it on, the screen comes on with www.samsungmobile.com and "SGH-d307" and thats it.. it just stays there, and doesnt change.. i didnt drop it, it didnt get wet, nothing like that, it just freezes at the welcome screen and i cant turn it off without taking the battery out. please help me!
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This sounds like a flex cable issue. You will need to have a tech examine the device to see if the flex cable needs replacement.
The flex cable is the ribbon cable that connects the screen to the rest of the electronics and allows the slider mechanism to slide and have the device maintain proper electrical connection. After two years it may very well be worn out.
If you open the back of your phone, not recomending you do, there is a little clip connected to some wire, this leads to the screen buttons, this may have come use. The shop should do this for free, its nothing to worrie about. you have just knocked your phone and its come loose