Question about Brother MFC-9440CN Laser Printer

1 Answer

Display say "drum error" - Brother MFC-9440CN Laser Printer

Posted by on

  • shannon541 Feb 03, 2010

    this solution did not repair the issue.



    the diplay says remove cartridges and move green tabs. i do not see any green tabs.

  • shannon541 Feb 03, 2010

    this did not repair the issue.



    display says "drum error" slide the green tab on each of the drum units. refer to users guide. I do not have a owners guide any longer and do not see the green tabs.



    help ?



    Thank you

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 8,619 Answers


Hi


Thanks for using FixYa. You’ll need to reset the toner menu to resolve the issue. Please follow these step-by-step instructions:-


1. Power on the machine and open the toner access main door. A ‘door open’ message will be flashed in the panel.

2. Now press the "Clear/Back" button to enter “Toner Reset Menu”.


3. Use the up ^ or Down > "Search" arrow buttons to scroll the reset options for each of the printer's toner cartridges - Code: B = black; C=cyan; M =magenta and Y=yellow

4. You can select the reset option for the cartridges to low yield=s or High Yield=h.


5. By using the number keypad select option #1 to reset each to the size you have installed.

6. Press the "Clear/Back" button again to get out of the menu and close the door.


You may also opt for Toner Save Mode to enhance the cartridge life. To select it open Printers -> go to default printer's icon -> Printing Preferences-> Advanced Settings-> select "Printer Functions" -> select Toner Save Mode from menu and turn it "on".

However this is not recommended for grayscale or photo printing. Now switch the printer on and print a test page and see the results.


If still the issue is not resolved then you’ll need to replace the drum unit.
Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Feb 03, 2010

  • Rylee Smith
    Rylee Smith Feb 03, 2010

    It seems that you have to install the drum. If you have already installed it then you'll need to reset the drum unit by :






    1. Press Menu on the Control Panel.

    2. Press the Up or Down Arrow key to select Machine Info..

    3. Press OK.

    4. Press the Up or Down Arrow key to select Reset Menu.

    5. Press OK.

    6. Press the Up or Down Arrow key to select Drum.

    7. Press OK.

    8. Press 1 to reset the drum unit counter.



    Please do accept the solution if the issue is resolved or else revert for further assistance.


    Thanks
    Rylee

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My printer says drum troubleshooting contact guide manual and maintence I did eveything but still not working


Hi there,
If the display shows drum error you can try cleaning it by following the steps below:
1. Open the front cover. 2. Pull the drum (black) and toner (gray) towards you, put a little force on it. 3. Remove the toner by holding down the tab on the side of the drum, then pull the toner out. 4. Use a dry lint-free cloth to clean the roller inside the drum unit. Make sure to remove any excess toner from it. 5. Put the toner back to the drum, make sure that it clicks, Reinstall the drum and toner back to the machine, 6. Close the cover.

If the display still shows drum error, go ahead and do the drum reset.

1. Open the front cover 2. Press the Options button on the control panel 3. The display should show "Replace Drum - 1. Yes 2. No 4. Press 1 to reset the drum count 5. Close front cover. The display should show the date & time
If still it shows drum error, The drum unit needs to be replace. After replacing the drum unit, do the drum reset again,
Hope this helps.

May 08, 2011 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Brother intellifax 2800. Replaced drum, display


Open the drum cover and hold down CLEAR for 10 seconds.

Jan 28, 2010 | Office Equipment & Supplies

2 Answers

Panasonic KX-FL512 fax drum life error


You need to follow the instructions that came with the drum as you need to reset the internal counter.

Dec 06, 2009 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

We have a Xerox Workcentre Pro575; it has an error that says drum life warning; we replaced the drum with another drum that we know works, but the error stays on. What else can this error mean


NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
  1. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [2], [0], [4]. The screen will display: Change drum.
    1. Yes
    2. No
  2. Press [1], then press [Enter]. The screen will display: Completed.
  3. Press [Stop] to return to the Standby Mode.

Nov 04, 2009 | Xerox Office Equipment & Supplies

1 Answer

Newly set-up Brother color laser printer displays drum error.


The slides you are moving are for the drum units, you could try using canned air to blow in the same area that the sliders slide across, if that doesn't help you may need a new drum unit..

Aug 21, 2009 | Brother DCP-9040CN Laser Printer

1 Answer

HP CLJ 2840 - Engine error


Hello,
It seems from the outside looking in that the drum may have frozen up the drive motor.
Remove the new drum and install the old drum and see the the error goes away.

Jul 06, 2009 | HP LaserJet 2840 Printer

1 Answer

Oki b4600 displays check image drum toner senror error


Try this:

Press Online
Press Menu repeatedly until MAINTE MENU displays. Press Select.
Press Item+ until DRUM CNT RESET displays.
Press Select.

Jul 01, 2009 | OKI B4600n Printer

1 Answer

Displayed error


sol:
1:you have to replace the drum unit.
or
2:open the drum unit & open waste toner cap &remove the waste toner & close the cap&insret the drum unit into m/c .problem solve.

Jan 13, 2009 | Canon imageRUNNER 400S Copier

1 Answer

Drum Cartridge XE Series P8 part number 13R553 Printer code J2


With "J2" flashing, press:
1. "CLEAR" button
2. "AUTO" button, then again
3. "CLEAR" button
4. "AUTO" button

Do it fairly quickly. If it's done quickly enough the display goes off. When it does:
5. enter "2" and "4" (see "24" on display)
6. Press "START/COPY"
7. Press "7"
8. Press "START/COPY"
DONE

If display doesn't go off repeat steps 1 to 4 but faster, until display is off.

Nov 07, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
Brother MFC-9440CN Laser Printer Logo

Related Topics:

49 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

James Cagle
James Cagle

Level 2 Expert

453 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...