Question about Brother MFC-9440CN Laser Printer

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Display say "drum error" - Brother MFC-9440CN Laser Printer

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  • shannon541 Feb 03, 2010

    this solution did not repair the issue.

    the diplay says remove cartridges and move green tabs. i do not see any green tabs.

  • shannon541 Feb 03, 2010

    this did not repair the issue.

    display says "drum error" slide the green tab on each of the drum units. refer to users guide. I do not have a owners guide any longer and do not see the green tabs.

    help ?

    Thank you



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Thanks for using FixYa. You’ll need to reset the toner menu to resolve the issue. Please follow these step-by-step instructions:-

1. Power on the machine and open the toner access main door. A ‘door open’ message will be flashed in the panel.

2. Now press the "Clear/Back" button to enter “Toner Reset Menu”.

3. Use the up ^ or Down > "Search" arrow buttons to scroll the reset options for each of the printer's toner cartridges - Code: B = black; C=cyan; M =magenta and Y=yellow

4. You can select the reset option for the cartridges to low yield=s or High Yield=h.

5. By using the number keypad select option #1 to reset each to the size you have installed.

6. Press the "Clear/Back" button again to get out of the menu and close the door.

You may also opt for Toner Save Mode to enhance the cartridge life. To select it open Printers -> go to default printer's icon -> Printing Preferences-> Advanced Settings-> select "Printer Functions" -> select Toner Save Mode from menu and turn it "on".

However this is not recommended for grayscale or photo printing. Now switch the printer on and print a test page and see the results.

If still the issue is not resolved then you’ll need to replace the drum unit.
Please do accept the solution if the issue is resolved or else revert for further assistance.


Posted on Feb 03, 2010

  • Rylee Smith
    Rylee Smith Feb 03, 2010

    It seems that you have to install the drum. If you have already installed it then you'll need to reset the drum unit by :

    1. Press Menu on the Control Panel.

    2. Press the Up or Down Arrow key to select Machine Info..

    3. Press OK.

    4. Press the Up or Down Arrow key to select Reset Menu.

    5. Press OK.

    6. Press the Up or Down Arrow key to select Drum.

    7. Press OK.

    8. Press 1 to reset the drum unit counter.

    Please do accept the solution if the issue is resolved or else revert for further assistance.




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My printer says drum troubleshooting contact guide manual and maintence I did eveything but still not working

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