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I cannont scan from my Canon Prixma mx 860 printer to my hp Pavilion computer using Windows 7.

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  • altalynn Feb 03, 2010

    I have scanned before so I have a driver installed. It will work if I accidently find a pathway through the computer such as inserting into e-mail. I cannot scan in the way I should be able to by using the buttons on the printer or using the menus on the computer.

  • altalynn Feb 03, 2010

    How do I find the printer management software. I click on the printer in the computer and there is no path to software. It only deals with how I want things printed.

  • altalynn Feb 03, 2010

    I replied back again but have had no response. I do not see how to find printer software to reconfigure. The printer menus just deal with printing a picture. Nothing about scanning. George Lynn Crawford altalynn@charter.net

  • altalynn Feb 03, 2010

    I am making no progress. I went to the canon website and my model is not listed. I tried to find something on the printer but nothing worked. I have run out of time and will have to deal with it at a later time. Thank you for your attempts but I think the answer will probably come from installing the printer manual on my new computer. When I changed computers I lost my manual. I will have to find the disc that came with the printer and reinstall it. George Lynn Crawford

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Download and install the scanner drivers for windows7 will resolve your problem.

Revert back for more assistance.

Posted on Feb 03, 2010

  • 1 more comment 
  • Rajesh Pai
    Rajesh Pai Feb 03, 2010

    Then open printer management software and reconfigure the scanning option will resolve your problem.



    Revert back for more assistance.

  • Rajesh Pai
    Rajesh Pai Feb 03, 2010

    Download and install the management software form vendor website. Also try to reconfigure the scanning settings in printer itself.



    Revert back for more assistance.

  • Rajesh Pai
    Rajesh Pai Feb 03, 2010

    There should be management software, which needs to be installed to check and configure the scanning options. If you are not installed, try to download and install the same from vendors website.

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