My printer Brother MFC-420CN keeps showing the message, "Unable to Print," after it completes the start-up cycle. I'm able to use the Scan and Copy functions from the printer, and have whatever I scan or copy from this printer, printed out immediately on another printer connected to my computer. But I still can not print anything on my MFC-420CN. I went online and found a free service manual for the model MFC58 and learned how to put the printer on maintenance mode. I was able to get an error code, but since the manual is for the model MFC580 I was not able to learn the meaning of the code. The error code is 5A. Please any assistance with this matter will be greatly appreciated. Thank you.
I ham getting an "unable to print" message whenever I try to do anything, even turn the printer on. Prior to this there was a paper jam. What do I do?
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When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue. Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
Then with the power on, pull the plug from the wall for several minutes. The plug it in and power the unit up.
Here is the manual: http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF
Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe