Question about LG CHOCOLATE VX8500 Cellular Phone

2 Answers

Start up screen frozen and won't go away!

I was just playing with my phone (opening and closing it) when I was bored and when I looked down, the screen was completely white! I shut it off for a while and then when I turned it back on, the Verizon Wireless start up screen was frozen there and still is.What can I do?

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  • cindy504 Feb 22, 2008

    Im having the same problem. They told me to send it to the manufacturer. I wish there was a way to fix it on my own.

  • tori_milan May 13, 2008

    My phone was on the counter and i picked it up and slid it up and the screen was completely white. but i could still hear the noises so i called my house phone to see if it still worked, and it did. so i turned it off and took the battery out for a while. i put the battery back in and turned it on and the same thing happened. is there a way to reset the phone or something?

  • rockila May 14, 2008

    i was about to take a picture and all of a sudden it turned off...i thought it was going to be okay cuz that happend to my brother's enV all the time but when i tried to turn it back on it was on the loading screen for a long time then turned completely white. and this isn't the first time it happend to me a couple months ago and i exchanged the chocolate for a different chocolate and i can't believe it happened again

  • mrk_crw Jul 10, 2008

    my phone is having the same problem with the frozen start up screen. ive already told verizon about it and got another phone but i still have the chocolate with me and i want to fix it and give it to someone. so if anyone has any information on how to fix this problem please notify us.

  • Mark Oulundsen
    Mark Oulundsen Aug 28, 2008

    mine keeps flashing the verizon symbol on and off

  • Mark Oulundsen
    Mark Oulundsen Aug 28, 2008


  • bratneynycol Aug 28, 2008

    The screen is white and i tried to take the battery out of the phone for awile and put it back in but its still white.

  • Anonymous Aug 29, 2008

    I don't have the white screen prob, but my phone just started to flash the verizon screen when I tried to turn it on. I couldn't get it to do anything else and figured it was broken. Anyway, I took it to Verizon they said it was a short and wouldn't work anymore. Long story short--my husband opened the phone and then hit the pwr button with it open. My phone started up and has been fine so far.

  • Jbyer1318 Sep 06, 2008

    the screen on the chocolate flashes verizon wireless on and off . every once in awhile it will power up for about a minute and the shuts back down and the verizon logo goes on and off again Is there any way to correct this problem?

  • Bbud Sep 09, 2008

    Mp phone froze and I was able to get it back for a couple times but after a week it would not get past trying to startup.

    I tried charging it more thinking it was the battery. A Verizon Rep tried charging it but no success there.

    I just want to be able to access it so that I can PURGE MY PHONE NUMBERS.

    Please Help. Will the Verizon Tech support be able to access it?


  • annamiller87 Sep 17, 2008

    My Chocolate phone is frozen. only the touch screen though. not the numbers and the side buttons but I can't call or get any of my messages because the touch part is frozen. i turn it on and off and nothing is working.. please help!


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You can take it to a mobile service center and have them reflash the original firmware on the phone or upgrade the present firmware

Posted on Feb 28, 2008

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Mp phone froze and I was able to get it back for a couple times but after a week it would not get past trying to startup.
I tried charging it more thinking it was the battery. A Verizon Rep tried charging it but no success there.

I just want to be able to access it so that I can PURGE MY PHONE NUMBERS.

Please Help. Will the Verizon Tech support be able to access it?


Posted on Sep 09, 2008

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