This printer hasn't had all that much use but when you print something, especially in color the left hand side has an uneven section about an inch or more wide that prints in a very faded orange color. You can still recognize what it is, but it looks just horrible. Any suggestion on what we might need to clean or replace to repair this?
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well if its just on the black then it might be the black drum see if it does the same on the color from copying and printing. If it does the same in color then its not the drums it may be the developers, but you wont know untill you test the color if it only happens in black and white its definitely a problem with the drum.
This sounds like the photoconductor units for both black and blue need to e replaced. Open the front of the printer like you are changing toner cartridges. On the front door parts that opens to you there will e four pieces, 1 for each color. Look at the one with blue on it and the one with black and look on the ends of these, they are the photoconductor units. I bet both of the colors have worn sections compared tothe magenta and yellow ones. The replacement part number is C53030X and you will need 2 of these. They have a life span just like toner and have to be replaced too.
I hope this helps,
Buddy Corporate Computer Over 21 years of PC and printer support/repair
This type of printing defect is normally caused by 1 of a few problems - the easier one first:
1. Toner cartridges sometimes do not have the toner evenly distributed - close the toner cartridge and inspect the hopper right below it for even distribution of toner.
The harder ones:
2. This type of defect can also be caused by dirty charging section - for the drum to pick up the toner it must be charged electrically prior to exposure - if the charge grid is not clean then it will not give the drum an even charge - not sure were this is in this printer yet - looks like it comes as part of the drum kit so this should not be causing this issue.
3. The last and most difficult to check is paper alignment with the drum - is the paper contacting the drum evenly - look for possible problems in the paper path with the drum unit removed - look for something uneven around the area were the paper contacts the drum
Don't ever use compataable cartridge for printing . (1)Check for printer sleave damage.... (2) check for any noise from printer when printing noise from fuser section. (3).. Print a Demo color level page ... (4)Check for scaner section ......