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Check With Your phone Company and make sure that they do not have voice mail set up on your phone Also, A short in your telephone connection could be causing this. Make sure that connections are secure on you telephone Jack
If the telephone line itself is static-free, connect a normal telephone to the same jack that the answering machine uses. If all calls are static-free, you've cleared the wiring and the telephone service provider. Next, plug the telephone into the jack on the back of the answering machine. If all calls are clean, but messages are still loaded with static, then we may be talking about a bad answering machine. If you have DSL service, make sure that there is a filter installed between the wall jack and the cord that goes to the answering machine.
I have model no. 1188 bellsouth digital answering machine. If you have to leave a message, the message I recorded is no longer there, there is a generic message saying please record your message. How do I go back and record my voice with my message. I cannot find my original manual.
have you tried recording a message to yourself and playing it back. The reason I ask that is to make sure your audio encoding is working well enough at least for you to understand yourself.
Has the sound always been good on her computer, i.e. any reason to suspect her configuration at all? If not, and assuming she is getting good quality video from you, then the problem may well be in your configuration. Have you tried a different messenging program just to see if that might alliviate the issue. I know from a lot of past experience that different messenging programs can have a major effect on audio especially.
Now my last question, are you both using high speed broadband connections??