Question about Canon PIXMA MP530 All-In-One InkJet Printer

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The scanner won't work. my computer keeps tellign me the scan failed because the driver didn't recognize the printer.

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I just started having the same problem with my MP530. It went away for one scan last night after I installed a new driver, but tonight it the problem is back.

Posted on Aug 13, 2010

  • husoski Sep 08, 2010

    I'm having the same problem on Windows XP, maybe. When I launch MP Navigator from a regular user login, I get a "scan failed" message--but no further explanation. When I run it from an administrator login, it works.

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1 Answer

It won't scan and the scan button just keeps blinking.



the drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow? ! question exclamation mark or red X this will mean you need to install a new driver for this device right click you will have options to update driver disable uninstall or select properties again you will have the similiar options you can troubleshoot
hope this helps you

Aug 18, 2011 | Fujitsu Computers & Internet

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I am trying to scan a picture on to my computer, but everytime I press Scan to Computer: USB, it keeps saying downloading scan application list from my computer. Then it says Downlaod failed. How can I...


Hi ginuzoe,

Apparently your scanner isn't being propperly recognized by your PC. To fix this issue install the latest version of the driver of your scanner. This can be done by using the set-up disc that came with the scanner or by looking for the drivers online at the official page of the brand.

Hope this helped.
-Luchen

Mar 12, 2011 | Office Equipment & Supplies

2 Answers

Can not scan to mac computer from hp c7280. What should I do? I need to know how to scan hp c7280 to my imac computer. I receive the message "refer to device documentation to troubleshoot." ...


There are multiple ways to use the scanner on your Mac. If your Mac recognizes the scanner as a device, then you can use the scan from the Mac using Preview or Image Capture apps (in your Applications folder). You can also use Picasa by going to the import function and finding the scanner and try it from there. If you are having issues getting the HP scanner to recognize the Apple device. Here is the official website for the download from HP. Apple drivers sometimes do the job of getting the scanner to be recognized, but the official drivers might do better.

Mar 02, 2011 | HP Photosmart C7280 Printer

1 Answer

I'm trying to scan a document w/ a Canon PIXMA 310. We recently changed computers and might be missing a vital piece of software. I tried to scan to MS Office Pic Manager and to Paint. Neither has an...


What OS are you using? Do you have the full software installed, the Canon driver or the OS generic driver? If you plugged in the USB cable before installing the Canon software, you probably got the generic driver which doesn't run with the scanner. Uninstall the driver and unplug the data cable; then download the software from http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#DriversAndSoftware (select your OS) and install it. Try a new data cable and different port. (Scanning requires bi-directional communication and can fail when the printer works.)

Paint (in XP through Win7) should work if the computer recognizes that the device has a scanner. File > Import from Camera or Scanner. Check your hardware listing. (For Win7 Start > Devices and Printers; older OS versions may have the list under the Control Panel.) The printer might show up twice if installed correctly.

I hope this helps.

Cindy Wells

Aug 02, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Won't scan, says usb cord not connected, but it is.


Hello,
The fact that the printer wont recognize that your USB cable is connected when scanning can be caused by multiple factors.
The first is that the scanner is not installed, please check on your computer in Control Panel / Scanners and cameras to see if it is installed.
If it is, also make sure the software that came with your HP scanner is installed and running.
If this still does not work, try scanning from your computer, if that fails you need to reinstall the drivers and software.
Thanks,
Pat

May 22, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP C5280 all in one prints but does not scan


2 ways to scan from HP printers

First* try from "my computer" ... near the bottom of the page you should see "scanners" in there, try clicking that and follow prompts

Second* go to start/ programs/ HP/ HP Solution Center
all scanning choices should be on the left

Please don' forget to rate me : )

Oct 01, 2009 | HP Photosmart C5280 InkJet Printer

1 Answer

Scanning fails


Uninstall the present software and driver .Reinstall the sofwware and correct driver for your apple.

Feb 04, 2009 | Canon PIXMA MP150 All-In-One InkJet...

2 Answers

Scanner not recognizing software


I also have the same error and same 2015 printer in addition to my 7210.

Anyone figure this out? HP tech level 2 support cant figure it out.

May 23, 2008 | Office Equipment & Supplies

1 Answer

Computer would not recognize the scanner


go to control panel, add hardware, search while the printer in connected, as far as im think you computer has disabled it. all you have to do it activate it.

May 12, 2008 | Office Equipment & Supplies

2 Answers

Scanner not recognizing software


try opening the scanner from the START-ALL PROGRAMS-HP-ALL IN ONE

Jan 11, 2008 | HP OfficeJet 7410 All-In-One InkJet...

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