Question about Microsoft Zune JS8-00001 Digital Media Player
I will click shuffle song and it will take about 20 seconds or more to shuffle them then when i play a song and after about 30 secound my whole zune will freeze. i tryed rebooting it but it still keeps freezing... even my videos will freeze after about a minute or so. and help
JUST HOLD THE BACK BUTTON AND THE UP BUTTON FOR 30 SEC. AND YOU WILL BE GOOD DON'T WORRY PEOPLE.... ALSO WHEN I FREZZE ALOT THAT MEANS YOU DATA ON THE ZUNE IS COUPPORTED AND YOU WILL NEED TO RESET THE WHOLE DEVICE OK.
Posted on Nov 11, 2008
It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix.
Posted on Jan 01, 2009
When it freezes up you just wait until it goes dead and then plug it back up to charge and it should be back straight
Posted on Oct 20, 2008
See if it needs an update first.....and then hold the back button and the top button until it resets.
Posted on Dec 08, 2008
When picture freeze, press the back and up keys same time will work and unfreeze it. However, it's also the master clear feature...I think. Because I did it for my co-worker, it works but also the 60gb of his music and video in the memory gone away.
Posted on Aug 28, 2008
Reset your zune when its plugged into the CPU i have the same problem its been working fine lately
Posted on Apr 29, 2008
Hit the back button and up button at the same time to unfreeze it
Posted on Mar 26, 2008
if registered , enter ur serial numnber of your device,
click next. it will show that ur device is in warranty or not,
if it is in warranty, then click on request a repair (link) and enter your problem
they will send u a box on ur address , pack your zune in that box , and you will recieve a brand new zune.
i recieved a new zune 80 gb against zune 30 gb as my zune 30 gb was not supporting firmware 3.1
Posted on Dec 30, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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