Question about Microsoft Zune JS8-00001 Digital Media Player

8 Answers

Zune keeps freezing up...

I will click shuffle song and it will take about 20 seconds or more to shuffle them then when i play a song and after about 30 secound my whole zune will freeze. i tryed rebooting it but it still keeps freezing... even my videos will freeze after about a minute or so. and help

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  • Anonymous Feb 24, 2008

    if i do anything after about 30 seconds or so it freezes i try rebooting it but it happens again and again

  • Anonymous Mar 14, 2008

    my zune also freezes and don't know what to do

  • Anonymous Mar 17, 2008

    zune freezes when playing video i have 30 gig brown

  • zippy111 Mar 18, 2008

    zune died got it wet and something fried..tried resetting tried taking battery out but nothing it does not show up on my computer. will try anything no warranty bought in canada

  • Anonymous Mar 27, 2008

    mine will freeze in just when going throught artists and playing songs or in shuffle. Many songs will also freeze anywhere from 10 secs to about 30secs after they started to play.

  • SUAHLIA May 18, 2008


  • Dalim May 29, 2008

    I have black 4GB zune to i was tryin to play a song but it was freezing and it's still frezing. How do I un freezwe it

  • Anonymous Jun 24, 2008

    help me

  • Anonymous Jun 27, 2008

    my zune froze up after i charged it, and now it wont turn on...

  • NYCMALLU Jul 09, 2008

    I have a 30 GB updates zune...

    Whenever I try to put some songs on to it, the zune software would notify me saying that the device is not responding... reconnect and try again... It happens EVERY TIME I TRY SYNCING!!!

    If I put the device playing on a playlist, it would get stuck after like 2, 3 songs...

    I've hard restarted it (back + left + center button) and updated it but no use...


  • young_thug30 Jul 24, 2008

    i will click shuffle song and it will take about 20 seconds or more to
    shuffle them then when i play a song and after about 30 second my
    whole zune will freeze. i tried rebooting it but it still keeps
    freezing... even my videos will freeze after about a minute or so. help please

  • morenok Aug 04, 2008

    same problem!

  • amarapk67 Sep 24, 2008

    i updated my zune. sync couple of songs. later while i was playing the songs, the zune froze and never came back on. any idea.

  • Anonymous Sep 24, 2008

    i have the same problem happen to me today, i just update the software, loaded a couple of songs it played the whole way in to work...its froze now it wont even come one

  • dawn415 Sep 26, 2008

    I turned my Zune on and now it's completely frozen. The screen wont even light up

  • Brian Glover
    Brian Glover Oct 18, 2008

    I have the exact same problem. This pisses me off!! I think we're all better off getting an apple ipod.

  • caisson22 Nov 02, 2008

    My zune keeps freezing

    I can't play songs or video and

    when I plug my zune in it doesn't acknowledge it

    It charges my zune but I can't upload songs

  • jd28166 Nov 05, 2008

    Almost everyday my zune will freeze up && i have to wait until it dies just to get it to work again it's really annoying!!

  • chantelsc Nov 06, 2008

    It happens especially when i add new songs. Or it'll say it's playing but no sound would play. It gets really frustrating

  • Brundox33 Nov 13, 2008

    Every time i try to shuffle to the next song it freezes and it takes about 30 seconds to play the next song.

  • Anonymous Nov 15, 2008

    i need help too. :(

  • easter20 Nov 17, 2008

    Whenever i go to switch the song after about 15 minuets the whole thing will freeze up and i can't do anything. also i have to wait til the battery goes dead.

  • Anonymous Nov 19, 2008

    This is so freaking annoying.

  • Anonymous Nov 25, 2008

    Yes..Its SO ANNOYING!!!

    It take so long to start a song and then the audio will just stop and its freezing up my xbox 360

  • Anonymous Nov 25, 2008

    My stupid zune keeps freezing and i just hate having to wait for it to getting an ipod next no more zunes for me....:(

  • cornmonster5 Nov 29, 2008

    my zune freezes when try to change artists, and this problem carried through two zunes.

  • cornmonster5 Nov 29, 2008

    my zune keeps freezing

  • Anonymous Dec 05, 2008

    my zune kepss freezing and i can't reboot it

  • bethreyes200 Dec 07, 2008

    when i start to play my zune it works for like the first 10 songs and after that it just freezes up. it doesnt even play any more.

  • Anonymous Dec 14, 2008

    i did the back and up button but it is still frozen

    i also took everything off of it
    it unfreezes after sitting for a while but just freezes right back up'

  • delosides777 Dec 17, 2008

    my zune freezes
    during some certain songs
    then i reset it and i try to play the same song and it keeps freezing
    on me

    anyone know what to do?
    any help would be appreciated

    i have a 30gb zune

  • eamoney Dec 18, 2008

    I have the same problem and the up and back button you press to reset the device is not working. any time i am about to play a song it plays it and in about 18 sec it goes silent and freezes

  • shiniin Dec 26, 2008

    I select a song, it freezes after 15 seconds, but will play more if I wait a minute or two. I have rebooted, and completely reformated the Zune multiple times. No Luck,,,any suggestions?

  • Anonymous Dec 31, 2008

    Zune screen locked up for the first time in a year. could it be date realate?

  • u_penguin197 Dec 31, 2008

    I have the same problem, and I have tried the Back button along with the Up on the circle, and no luck. I have tried this both plugged in, and not plugged in. Please Help.

  • GabbyM Dec 31, 2008

    My Zune is frozen on the Zune Logo Screen with the white line below. I charged it yesterday and now that morning that I went to use it nothing. I tried all the various ways to "reboot" it and nothing still. I just checked on the Microsoft website and they want 129.95 to do a warranty repair. Does anyone have any other solutions that don't cost more than what I paid for the item?

  • NLM2383 Dec 31, 2008

    I held down the required keys to reset my Zune for about 90 seconds. Nothing has worked...Plugged in, unplugged, switching the lock button on and off, holding down all different keys to try to turn off or reset. This is the first time I've ever had this problem and of course it's a refurbished Zune, so they probably wouldn't honor any warranty.

  • Anonymous Dec 31, 2008

    my zune froze da zune logo and the lower bar stays n da skreen dats gay
    i dont know wat 2 do

  • krazykaylee Dec 31, 2008

    I charged my Zune for hours yesterday because I was uploading new songs and photos. When I went to listen to it this morning it froze and I restarted it. When the Zune logo appeared and the line on the bottom nothing happened. What could have caused this?

  • Anonymous Dec 31, 2008

    yes this morning the same problem is frozen on the zune logo

  • Chilipeppers Dec 31, 2008

    i have a refurbished black 30GB Zune, and i am having the same problem as everyone else, but that doesnt help cause i have seen no solution yet. i have a 2 year warranty on it, but i want to try and fix it before i bring it back to radioshack.

  • Anonymous Dec 31, 2008

    when you first start your zune it will say zune and there is like a little line underneath it.Well it froze and now i cant stop it from freezing and I dont know what to do??????????

  • mhtymouse87 Jan 21, 2009

    My zune keeps freezing when its on shuffle and it takes a very long time to load a song. This morning it started freezing in the middle of songs

  • Anonymous Feb 04, 2009

    When I am listening to music, the entire device will freeze and the screen will dim. The music stops playing but I can still see the album art.

  • Anonymous Feb 08, 2009

    itll be playing a song and freeze for a minute or so then continue or wen i click for next song, the music stops but the album picture stays but the song thats supposed to play next can be changes

    what do i do

  • Anonymous Feb 20, 2009

    I have the same problem with my Zune 30, a song plays then it just stops the album art is still up and the progress bar still moves but no sound. It's been like that ever since the 3.1 update.

    Sometimes the message missing data comes up.

    Just face it Microsoft should not sell hardware and stick to just making software products.

    I'm going to wait for the next firmware update and if it dosn't fix my Zune i'm throwing it away and buying a Ipod,

    I've been using my kids Ipod and have no problems with it at all.

  • Anonymous Mar 05, 2009

    I have the same problem its so stupid

  • 6s-and-7s Mar 08, 2009

    My 4GB Zune keeps doing the same thing. Actually, I'll click shuffle or a song or something and it'll freeze up for days at a time. It's really frustrating. All that money for something that freezes up all the time. Also, the Zune program I installed with it slowed my computer system considerably and takes literally HOURS to put any new songs on the Zune. Even when I actually DO get it to say it's on there, the song doesn't show up and I have to do it again until I know for sure it's on there. The program also doesn't recognize some songs, which is odd. The battery also runs out even with the Zune off and on hold.


  • kmojinda Mar 18, 2009

    my computer freezes in between everything i play from the internet music videos,songs etc

  • ethioleul Apr 21, 2009

    my zune does the same thing i have the first generation and its intimidating

  • Anonymous May 13, 2009

    Everytime I have my Zune hooked up to the computer and go to isten to it, it freezes and I can't even turn the damn thing off



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Posted on Nov 11, 2008

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It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix.

Posted on Jan 01, 2009

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When it freezes up you just wait until it goes dead and then plug it back up to charge and it should be back straight

Posted on Oct 20, 2008

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See if it needs an update first.....and then hold the back button and the top button until it resets.

Posted on Dec 08, 2008

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When picture freeze, press the back and up keys same time will work and unfreeze it. However, it's also the master clear feature...I think. Because I did it for my co-worker, it works but also the 60gb of his music and video in the memory gone away.

Posted on Aug 28, 2008

Reset your zune when its plugged into the CPU i have the same problem its been working fine lately

Posted on Apr 29, 2008

Hit the back button and up button at the same time to unfreeze it

Posted on Mar 26, 2008

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Go to

if registered , enter ur serial numnber of your device,

click next. it will show that ur device is in warranty or not,

if it is in warranty, then click on request a repair (link) and enter your problem

they will send u a box on ur address , pack your zune in that box , and you will recieve a brand new zune.

i recieved a new zune 80 gb against zune 30 gb as my zune 30 gb was not supporting firmware 3.1

Posted on Dec 30, 2008

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