I just bought a gateway fx 7020 gaming computer with 32bit windows vista as the op system. It has the super multi dvd+/-rw drive with labelflash. The problem is that is wont read any dvds at all, not even driver install discs. It says the cd is unformatted or corrupt. I cant find any drivers on the gateway website for it and im completely lost. When i go into my computer it says the drive is a cdrom drive, but says nothing about dvds. Any help would be great.
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what operating system did you replace XP 32bit, XP 64bit? Was the version of Vista you used the 32bit or the 64bit. You may need to go to HP.Com and look for replacement drivers for the DVD. You can also use the windows update to obtain correct drivers for the DVD if they have tested them already. Another option is to go to the manufacturer of the DVD device and see what they list for the driver. Just remember there is a big differance between the 32bit and 64bit drivers. Read on the Vista system you installed and see what level was installed in your system. Regards, rcampsr
First, thank you for the excellent description. I wish more FixYa clients would provide complete information like that.
Unless you are having problems, I wouldn't worry about the product
designation in XP since it's LG drive that is identifying it as such during
XP's device discovery routine. Your new LG drive can handle all of the different DVD rewritable formats - i.e. DVD-RAM, DVD+RW, and DVD-RW - so it appears that it is just using the first as its designator.
In my laptop, my LG DVD writer is designated as follows in Device Manager:
HL-DT-ST DVDRAM GSA-T10N ATA Device
LG describes it as a "Slim DVD Super-Multi Drive". I've had no problems with it, and it has worked flawlessly to burn CDs and DVDs.
I had the same problem. I finally got a knowledgeable tech at Gateway who knew that a patch had to be downloaded. I'm sorry but I don't have the link anymore but you might be able to find it in there white papers now that you know that it exists