Question about Sharp UX 355L Plain Paper Thermal transfer Fax

3 Answers

Phone can not get adail tone on phone, checked line, every things ok the words on telephone screen says ''on hook dail'' checked all lines, phone with no dial tone. Thus unable to fax anything.The book states need service. Where? I am in Washing,DC. Need repair shop list. Thanks EAM

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  • Xams Feb 21, 2008

    No solution as yet. Phone from wall was pllugged in Line. No dial tone yet EAM

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3 Answers

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  • 788 Answers

Plug a regular phone into the jack, is there a dial tone?

Reset your fax machine, unplug it from the wall, wait two minutes, plug it back in.

Good luck!

Posted on Feb 21, 2008

  • Dean Joly
    Dean Joly Feb 21, 2008

    Also make sure your cables are plugged into the proper jacks. The cable from the wall goes into the line jack.

  • Dean Joly
    Dean Joly Feb 21, 2008

    Is there a dial tone with a regular phone plugged into that jack? If the jack doesn't work you may need to have your telco take a look. It may not be the fax machine that has the problem.

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  • Sharp Master
  • 19,396 Answers

Hello, I will try to help you.

Posted on Feb 21, 2008

  • 1 more comment 
  • Ginko
    Ginko Feb 21, 2008

    To start here you can find service mual for your unit.

  • Ginko
    Ginko Feb 21, 2008

    Using the following link You can email Sharp Usa to find out the nearest service shop.

    http://www.sharpusa.com/global/ContactUs...

  • Ginko
    Ginko Feb 21, 2008

    And here comes their mailing address and phone number:







    Sharp Electronics Corporation
    Sharp Plaza
    Mahwah, New Jersey 07430



    Telephone Numbers:
    Customer Assistance Center
    1-800-BE-SHARP (1-800-237-4277)




    Corporate Headquarters
    (201) 529-8200



    If this solution had been helpful, dont forget to rate. If you need further help please ask us.



    Regards

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  • 317 Answers

WHat model is the fax machine? Also check to make sure that the phone line and the fax line are not 2 different phone jacks. Also if the phoneline and fax line are on the same jack, make sure to program the fax number into the fax machine. Also, double check if the fax machine has an in and out phone jack that it is in the in jack.

Posted on Feb 21, 2008

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How do i get dial tone on fax machine


first, as a tech, i would make sure your phone jack works, then also make sure the line is plugged into the "line" jack on rear of fax. if those two steps are verified beyond a doubt, press your "hook" button and listen for dail tone. if none, pick up handset and listen. if you get tone on handset, then your speaker is disconnected. if you don't get a tone either way, then chances are you have a bad "NCU" board.

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Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
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All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

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If the dial tone is not heard check the volume. It may have accidentally been muted or turned down.

Is the phone line plugged into a surge protector? The surge protector may have stopped working or blown a surge, a sudden burst of electricity, which may have caused the dial tone in your cordless phone to go. Unplug the phone line from the surge protector then plug it back in and see if you get a dial tone? It could be that the phone line plugged into the surge was loose.

Try a different phone plug, outlet.

If the other phones on that line work OK, disconnect all the phones connected to the line, leave them all disconnected for 3 minutes, and then connect one at a time.

If still a problem and the other phones on that line work OK, give this a try:

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