Question about Sharp UX 355L Plain Paper Thermal transfer Fax

3 Answers

Phone can not get adail tone on phone, checked line, every things ok the words on telephone screen says ''on hook dail'' checked all lines, phone with no dial tone. Thus unable to fax anything.The book states need service. Where? I am in Washing,DC. Need repair shop list. Thanks EAM

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  • Xams Feb 21, 2008

    No solution as yet. Phone from wall was pllugged in Line. No dial tone yet EAM

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3 Answers

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  • 788 Answers

Plug a regular phone into the jack, is there a dial tone?

Reset your fax machine, unplug it from the wall, wait two minutes, plug it back in.

Good luck!

Posted on Feb 21, 2008

  • Dean Joly
    Dean Joly Feb 21, 2008

    Also make sure your cables are plugged into the proper jacks. The cable from the wall goes into the line jack.

  • Dean Joly
    Dean Joly Feb 21, 2008

    Is there a dial tone with a regular phone plugged into that jack? If the jack doesn't work you may need to have your telco take a look. It may not be the fax machine that has the problem.

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  • 19,396 Answers

Hello, I will try to help you.

Posted on Feb 21, 2008

  • 1 more comment 
  • Ginko
    Ginko Feb 21, 2008

    To start here you can find service mual for your unit.

  • Ginko
    Ginko Feb 21, 2008

    Using the following link You can email Sharp Usa to find out the nearest service shop.

    http://www.sharpusa.com/global/ContactUs...

  • Ginko
    Ginko Feb 21, 2008

    And here comes their mailing address and phone number:







    Sharp Electronics Corporation
    Sharp Plaza
    Mahwah, New Jersey 07430



    Telephone Numbers:
    Customer Assistance Center
    1-800-BE-SHARP (1-800-237-4277)




    Corporate Headquarters
    (201) 529-8200



    If this solution had been helpful, dont forget to rate. If you need further help please ask us.



    Regards

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  • 317 Answers

WHat model is the fax machine? Also check to make sure that the phone line and the fax line are not 2 different phone jacks. Also if the phoneline and fax line are on the same jack, make sure to program the fax number into the fax machine. Also, double check if the fax machine has an in and out phone jack that it is in the in jack.

Posted on Feb 21, 2008

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For you to send a fax with the Brother Fax you can try these steps:

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If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still, connect it to another working outlet. If you don't have a dial tone still, connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.



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Unplug your fax line and plug in a basic telephone and see if you can get a clear dial tone. If its still bad with just a telephone plugged in then your problem is either within your building or with the outside line...if its ok with a telephone then the line is ok and you may have a dad cable plugging into your fax machine or something wrong with the fax machine itself.

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Unplug the phone line from the fax machine. Wait at least 1 minute then call the phone number that goes to the fax machine from another line such as a cell phone. Make sure you get a ring and not a busy signal. If you get a ring then hang up the phone. Plug in the fax machine again and call the fax number again. If you get a busy signal then either your phone if off the hook, the switch that is actuated when the phone is placed in the cradle is bad or your modem in the fax machine itself has gone bad. Another thing to try is unplug the fax machines power cord for 30 seconds then plug it back in. I have seen the modems get "locked up" and keep the phone line open. Unplugging will sometimes reset this and get it working again.
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Panasonic KX-FM220 fax machine does have a dial tone


I would double check your phone cord. There is usually 2 jacks in the back of the fax machine. 1 is for Line, and 1 is for phone.
Your phone cord should be hooked up in the LINE jack that goes to the wall.
I would also double check your phone cord on another phone to make sure the cord is good.
If you look at the clear connector that you plug into your wall and fax machine, does it have 4 copper/gold color wires contacts imbedded in the clear plastic connector?

Another thing to try, if you fax machine has a Line and a Phone connector, try plugging in a phone in the PHONE connector. Then hook up another phone cord going from the LINE to the WALL jack.
If you get a dial tone on your Phone, then you know you have it connected correctly. If no dial tone, then I would go back to the phone cord.
check those things and get back to me and I will see if I can help you with more suggestions.
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Make sure the phone cord from the wall is plugged into the outlet on the machine marked LINE and not PHONE.

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