We have a 1/8 inch black stripe down the right hand side of the paper on all of our copies when we use the top feeder and the platen glass. We have cleaned the transfer charger, the rollers on the top feeder, the glass, you name it we have cleaned it but with no luck. Help Please!
Remove the toner and drum. Check for wear marks on the ends of the blue/green drum cylinder. If you see any silver shining through the blue/green drum coating this is probably the problem and will usually require a drum replacement.
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When you get marks from the document feeder it is dirt on the narrow optical strip that collects the image. Hinge up the rectangular lump at the top end of the feeder and clean the glass strip with alcohol hand sanitizer on a tissue and polish off. Whilst you at it clean the glass on the scan platen.
Not exactly sure what you are asking but if the problem is that you are getting fine lines down the paper (the copy is ok though) then take a real close look atr the glass platen (the plate glass in which the paper goes on. Assuming you are using the ADF (Automatic Document Feeder) area. This area is usually about an inch wide by 8.5" long. Look for either "White out" or black ink on the glass (it can be as small as a dot) clean this mark off with glass cleaner and you problem will be solved. Sometimes it helps to orientate your copy with the line on it to the machine to locate the mark causing the issue.
On what operation are you receiving the black line in your paper?
This problem usually appears when you try to scan or copy using your ADF (automatic document feeder). To remove this black line in your paper, clean the ADF platen glass in your printer and do as well in the flatbed scanner glass. This ADF platen glass can be found right below where the documents in the ADF goes through. Its a glass about 1 inch in with and beside the flatbed scanner glass (the one where your documents is lay down for copying and scanning. Dried ink or paper residue sticked in the glass can cause this line in the paper. Clean it with a a clothe and spray some windex on it.
Have you cleaned the small, narrow glass window leftmost of the platen? It is directly above the scanning bar's "home" position, and that's where the document is scanned, while it's fed by the feeder, passing over the bar (the paper moves, as oposed to platen scanning, when the bar is moving and document remains still).
You say it makes copies without the stripes. Do you use the automatic document feeder (ADF) when you make copies, or open the top and lay the paper on the platen? If you get stripes when using the ADF, the ADF scanner area needs to be cleaned. It's the smaller glass area to the left of the main platen glass. Use a damp cloth and remove any dirt or debris.
i'm not sure if you're talking about a solid black band or a bunch of little stripes running down page. does it happen when you run an internal report or only on copies? if its a black solid band, check and make sure the bluish colored tab on top of the drum is all the way to the left side. if its a group of fine lines, depending on whether it happens on internal reports or not, it could be the drum is going bad or you may have a bad scanner. write back with a little more info if this suggestion doesn't work.
As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????
For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.
You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.
The lines are caused by some debris that is on the platen (the glass where you normally place the copies). The usual culprit is white-out smudges from a copy that wasn't completely dried yet. When you make copies using the feeder, the roller passes the paper being copied over a little section of the platen (if you pull up the feeder "lid", it'll be on the right-hand side of the big glass... it might even be marked with 2 green arrow stickers, but if not, it's the part of the glass directly under the roller of the feeder). You can just take an alcohol wipe or soak a cotton ball with alcohol or windex and wipe down that strip of glass under the roller.