Question about Thomson Computers & Internet
Have you tried running a firmware update for the particular modem? Perhaps since the time you have received the modem to now that there has been an update/number of updates for the particular device. This does often improve situations in connecting & staying connected.
Another possibility could be the power adapter could be failing, in which case see if you can obtain one for test use. If it improves your situation offer to purchase the adapter for market value.
See how that goes.
Posted on Feb 03, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Reset the modem by removing the power cable from the back of the modem for a full 30 seconds and plugging it back in.
This is sometimes referred to as "power cycling" the modem, and is a good way of clearing network timeouts and other problems that can appear on modems that have been running continuously for some time.
Reset the modem by unplugging the power cord from the electrical outlet or surge protector into which it is plugged.
This is a good alternative to removing the power cord from the back of the modem if it is difficult to get to the modem because of its physical location. Count the full 30 seconds and plug the modem back in to complete the reset.
Reset the modem by pressing the reset button the back of the modem.
The button itself is recessed into a hole to prevent accidental resetting, so you will need a pen or some similar thin utensil that can fit inside the hole.
Press the pen into the hole until you feel the button depress and then let go.
This is sometimes called a "hard reset" or "hard reboot," as this will restore the modem to its factory default settings
Hope this helps
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