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Rca pearl th1702-a freezes at pearl logo i cant seem to turn it off unless i take off the battery.and it will just stay at pearl when i turn it on.

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Hello,

When resetting of the TH1702 doesn't help, a firmware reinstallation may be required.
Before performing the firmware update make a backup of the player's content to your computer, to have it preserved.

All support for the TH1702 is on next site:
http://support.rcaaudiovideo.com/product.aspx?product=419
Continue with Select Software Updates.
Click the bar TH1702 Downloads and select Download Here to enter the download page of Audiovox, Customer Support.

Posted on Feb 03, 2010

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This isnt really recommended and it might seem harsh But after months of frustration I lightly tapped the end on the table and a please wait popped up and havent had any problems since WOOHOO!!!!

Posted on Jul 10, 2010

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I got mine to work this way:

(1) remove the battery, wait 10 seconds and reinstall.
(2) Press down the power button WHILE HOLDING DOWN THE PLAY?PAUSE button.

Worked for me.

Posted on Feb 20, 2010

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Posted on Jan 02, 2017

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1 Answer

My Rca #TH1702-A won't connect when I plug it into the usb port.


Go to here: http://www.rcaaudiovideo.com/downloads/?sku=TH1702 and download either of the Firmware Updates/Restore Utility and run it on your PC while your 1702 is connected via USB.

Mine wouldn't connect and would tell me it was too full (even though I had plenty of space) and would shut down. I ran this utility, and it reinstalled the firmware and formatted the device, now it works perfectly.

May 21, 2010 | RCA Pearl TH1102 MP3 Player

1 Answer

I have a TH1702-A RCA MP3 player and when I turn it on it frozen on the PEARL screen is blocked or something. HELP!!!


Hello,

Taking out and replacing the battery might help, mostly.

There's also a trouble shoot page:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/7534/session/L3NpZC83MTZlM1ktag%3D%3D/kw/TH1702/p/158/r_id/103795/sno/0

When needing the manual look here:
http://www.voxxsupport.com/images/manuals/TH1702/media/TH1702_DOC_OM_ENGLISH.pdf

I'd appreciate your vote if this helped.
For more assistance, just add a comment in this reply.

May 03, 2010 | RCA TH1101 MP3 Player

1 Answer

My RCA Pearl TH1702-A MP3 won't turn on or register on computers?


http://www.rcaaudiovideo.com/findmanual/?findManual=H1702&x=0&y=0

Jan 10, 2010 | RCA TH1101 MP3 Player

3 Answers

It says exceeded usable memory and shuts down and wont come back on


I haven't seen the exceeded usable memory message on mine, but I am familiar with Pearls not coming back on.

First, perform a reset buy removing the battery for at least 10s. Sometimes mine just shows the plain pearl logo (not the moving one) and then shuts off. Removing the battery for a while and then putting it back in always fixes it so that it shows the plain pearl logo for few seconds then displays the animated logo and starts normally.

If this fix doesn't work for you, then the firmware inside the Pearl is most likely corrupted, and can be easily fixed by running this software from the RCA website and following these steps:

  1. start the program,
  2. remove the battery from the TH1102 & wait at least 10 secs,
  3. hold the play button while plugging into usb,
  4. release the play button the the term "initalizing" replaces "searching",
  5. click the start button to replace the firmware.
Hope that helps.

Oct 06, 2009 | RCA Pearl TH1102 MP3 Player

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