Question about Hitachi 60V710 60" Rear Projection HDTV

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Problem with replaced light engine

I had the blue blotch of a bad light engine in my 60" Hitachi dlp set. It was under warranty, so they replaced it. The replacement fixed the blue blotch, but the picture is out of focus (badly in the lower right - very noticeable when text is on the screen), and anytime there is a crawl on the bottom (such as CNN, ESPN, etc), half of it is cut off. The repairman said that these are 'sealed systems' and cannot be adjusted. Is this true? I remember a previous set I owned (rear projection Hitachi) that had a 'convergence' setting that you could adjust for this type of thing. They said they would have to replace the light engine again. Does the repairman's statement make sense? How could these sets not have any technical adjustments?

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  • gwillard Apr 12, 2010

    Update: after writing a letter to the original store and the warranty company, I was offered another set (DLP) or cash, since they did not want to fix it again. So this was a six month ordeal. After seeing the set they offered (and the only DLP in the store) I decided to go with the cash. Now the question: is the light engine in a DLP set truly a sealed system that cannot be adjusted? The TV is watchable if there is a full picture (no logo's, crawls, or captions) - then you don't notice the issues so much (crawls cut off 1/2 way down, fuzzy in the right bottom corner, and slightly not centered). Can this be adjusted at all? Thanks

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  • Hitachi Master
  • 12,061 Answers

NO NO NO.... Look just make them fix it or get your money back, or a NEW set. That is NOT acceptable, in any way. It MUST be returned to an acceptable standard or the goods are simply "Un-merchantable" and you need to go to consumers protection. DO NOT accept treatment like this. If it is under warranty GET A NEW SET, Or kick up blue murder. I have been doing this for over 35 years and have NEVER heard such ROT! Do NOT take any "Excuses" Remember the Customer is always right.

Posted on Feb 03, 2010

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