Question about Nintendo Wii Console

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We get a screen that says disc error please see owners manual

When trying to play a game it cuts out and says disc error and please see owners manual but we no longer have a owners manual. Thanks any help is appreciates.

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  • 281 Answers

This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Nintendo and see if the unit is still under warranty.

Posted on Feb 05, 2010

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My wii just stops to blank screen wit white writing and says, error and to remove disc and turn console off which wont turn off by button so has to be plugged out and to go to owner manual which i cant...


Situation:

The Error Message: Error Has Occurred appears when loading or playing a game disc.
 

Applies To: All Games

 

What To Do:

There is likely a problem with the Wii console. Click here to begin the repair process.

Nov 15, 2012 | Nintendo Wii Console

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The game cannot be read on our ps2, but the ps2 works for other games. the disk looks fine. what can we try to get this game to play?


Even if the game isn't scratched, you should try holding it under a light to see if there are any fingerprints or smudges on the disc. You can try cleaning the disc with a lint-free cloth if you've got one, though I've never had trouble with a cotton t-shirt. Wipe from the center of the disc straight towards the outer edge. Do this for the entire disc and try it again.

If that doesn't work, please update this issue with the error message you're seeing if any. Does the disc show up in the PS2 browser? Do you get a disc read error? Does the screen just go black when you try to play the game?

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Playing MLB the Show on PS3. Game loads fine, franchise I've been playing loads fine. But once I try to play a game, bar starts as game loads then game cuts off and goes to main PS3 screen.


Is your CD dirty or does it have any cracks? It might just be the problem. Otherwise, it could be corrupt game data. Clean the disc, if it still doesn't work I'd try deleting the game utility data and re-downloading it. Hope this helps in some way or another.

Apr 19, 2012 | Sony Playstation 3 (PS3) Console

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Wii disc read error


"Unable to Read the Disc" Error, or Disc Not Recognized (Will Not Play Game Discs) Situation:
  • The Wii console will not play game discs (disc is not recognized)
  • System displays either error message "Unable to read disc" or "Disc could not be read"

Important!
  • If this problem happens very infrequently, it is normal and does not indicate a problem. A Wii Lens Cleaning Kit can be purchased to help keep the lens clean and prevent the situation from worsening over time.

  • Wii Game Discs are region locked, and can only be played on hardware from the same country where the game was released. (A European game cannot be played on a North American system, for example.)


What To Do:
  • The Wii console is only compatible with Wii and GameCube discs. It is not compatible with DVDs or discs made for other home consoles. Verify that the disc you are inserting is compatible with the Wii system.

  • An error message may display if the disc is ejected during play. Return to the HOME Menu before changing discs.

  • Verify that the console is placed correctly.

    • If the Wii console is lying flat, the game disc slot should be above all three buttons and the SD Card slot.

    • If the Wii console is standing vertically, the power button should be on the top and the console should be in the stand. Note: Only Wii consoles with model number RVL-001 are intended to be placed vertically. (Learn more)

  • Verify that the disc is being inserted properly.

    • If the console is placed horizontally, the disc label will face upwards.

    • If the console is placed vertically, the disc label will face to the right.

    insertdisccorrect.gif
  • Check the non-printed side of the game disc for dirt or severe damage (such as scratches or cracks).

    • If the disc is dirty, try cleaning the game disc. (How to)

    • If the disc is damaged or scratched, it will need to be replaced. Please click here for replacement options.

  • If the problem occurs with only one game disc, there may be a problem specific to that game. Click here to check our list of specific game issues.

  • Make sure only licensed accessories are being used. Unlicensed products do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories.


Situation Not Resolved:

How many games does this occur with?

Applies To: One Specific Game
If you are still having issues with the Game Disc after trying the troubleshooting above, it will need to be replaced. Please click here for replacement options.

Apr 17, 2012 | Nintendo Wii Console

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When i insert the Lego Indiana Jones 2 wii disc the following error comes up on screen - error has occured please remove disc, turn off the console and refer to your manual for troubleshooting. There are...


Hi. I have a wii and this happens to me with mario strikers and smash bros, I tried everything to solve the problem bu nothing worked, then i hacked the wii, i made backups of the games and now i can play them without any error I thing that the discs were damaged or something if you have bought the game recently change it. Good luck

Aug 31, 2011 | LucasArts Entertainment Company LEGO Star...

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I have a gamecube.on the game smashbrothers,it will play for a few moments and then it says:can't read disc,refer to gamecube manual but i don't have one.please tell me what to do.


Note: It is possible that the problem you have may be game play related. For example, if you cannot defeat a particular enemy, or are missing an item you need to complete an area, the problem is likely game play related and there is nothing wrong with your Game Disc. Please check our game play help for assistance.
  1. Ensure the disc is free of dust and contamination by cleaning it. Clean the disc with a soft, slightly damp cotton cloth (use water only). Clean the disc from center towards the edges; do not use a circular motion. DO NOT use paper.
  2. Dry the disc, using a dry portion of the cloth and wiping in the same style as you did in step 1. After all of the water is gone, let the disc sit for at least two minutes to completely dry before inserting it into the Nintendo GameCube.
  3. Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibilty and may not work correctly with all games. Try playing the game without the unlicensed accessory.
  4. Check for specific game issues. Some games may have known issues or game play elements that appear as problems.
  5. Ensure the game is being loaded properly. With the power turned off on the system, replace the Game Disc (label side up) in the system, press down gently on the Game Disc until it locks on the center hub. Close the Disc Cover and press the power button ON to see if the game comes on the screen.
  6. Look for obvious physical damage to the disc. Remove the Game Disc and check the non-labeled side for cracks, scratches, smudges, or dirt. The Nintendo GameCube has extensive error correction capabilities and minor scratches or contamination should not cause issues in most cases. However, it is important to determine if disc damage is causing the problem.
    • If the disc is cracked
      Review our disc replacement policy to determine how to get your game replaced.
    • If it's dirty, scratched, or shows no obvious damage
      1. You may try cleaning the disc again with a soft, slightly damp cotton cloth (use water only). Clean the disc from center towards the edges; do not use a circular motion. DO NOT use paper.
      2. Make sure the game is dry, then re-insert it and see if the error occurs again.
      3. If the game had been working normally, shows signs of physical damage, and now displays errors or lockups in areas it previously didn't, the problem is likely to be the damage to the disc. Use the disc replacement policy to determine how to get your game replaced.
      4. If the game never worked or you are discovering errors in areas you have entered for the first time, it is possible that the problem could be with the system or the disc. (The system may still be the problem even if the disc shows some signs of damage.)

  7. If possible, try the disc in another Nintendo GameCube. If the disc works properly in another system, the problem is with your Nintendo GameCube. Please check out our system repair options. If the game still does not work in another system, it is likely a problem with the Game Disc. Please review our disc replacement policy to determine how to get your game replaced.
If you are not able to try the game in another system and the other troubleshooting steps haven't narrowed the problem down, it is impossible to determine for certain whether the problem is the Nintendo GameCube or Game Disc. Please contact Nintendo's Consumer Service Department at 1-800-255-3700 begin_of_the_skype_highlighting 1-800-255-3700 end_of_the_skype_highlighting for assistance.

Jan 19, 2011 | Nintendo GameCube Console

1 Answer

Every time I put a game in it will play for a good while and then all of sudden it will say, problems reading disc check owners manual, or something like that.


This is not nessesarily a solve issue, however it worked with mine, I had the same issues when playing games. I would be in the middle of gameplay, and the the error screen would pop up and say that the disc coudnt be read, All I did to fix the issue was open the unit, blow the dust off the disc drive motor and attatched ****, then I used some 3 in one oil on all the motors inside the system. So far it hasnt messed up (FINGERS CROSSED) I hope this helps.....I noticed with my gamecube that it would quit spinning the game, and after I made it past the gameplay loaded in memory it would error out because it needed to spin the disc and load more programing into memory.....if your disc dont spin you are guarenteed a disc read error

Sep 26, 2009 | Nintendo GameCube Console

1 Answer

The error message "Unplayable Disc" for the xbox360


$300?!? anyways. this came straight from a store right? normally this only happens when you copy the game on a disk and play it. Contact Microsoft.

Sep 24, 2009 | Microsoft Xbox 360 Console

1 Answer

I was playing sonic adventure 2 i got to knuckles level and the screen whent blank it wont play i need help please.


This appears to be a disc read error that commonly occurs with disc based game media.

Check the disc for scratchs and smudges.
Give it a good cleaning and try again.

Some game shops offer disc rebuffering and I'd suggest giving that a try if all else fails.

Another problem could be the laser in the Dreamcast wearing out, however this problem would occur in other games and can be rare if the machine is taken care of.

Give the game a good cleaning, sometimes simply water and a soft computer screen cloth can be used to clean these discs enough.

Jan 11, 2009 | Sonic Adventure 2

1 Answer

Error Screen


Playing Super Smash Bros. Brawl? Click here for specific help.
If you are getting one of the above error messages:
  • Ensure that you are properly loading a Game Disc. insertdisccorrect.gif
    • If your console is placed vertically, the disc label will face to the right.
    • If your console is placed horizontally, the disc label will face upwards


  • If you know you are inserting the Game Disc correctly, but are still have the same problem with only one game (or if you only have one game), try cleaning the Game Disc by following the disc cleaning procedures (click here).
    If after reading the above information you are still unable to play a game disc, please call 1-800-255-3700 to discuss available
  • Jul 22, 2008 | Nintendo Wii Console

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