Question about Creative Labs Zen Nano Plus MP3 Player

1 Answer

Nano shuts off and won't turn on after formating

I bought a nano zen plus last week. then, I was trying to download a firmware. the instruction asked me to format the device and I did as it said.

unfortunately, my Nano shuts off and won't turn on after formating

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  • manda_rose13 Mar 10, 2008

    I've had my mp3 player for a few months now and it abruptly began to shut off on me. Now i try to turn it on and then Zen Nano sign is displayed on the screen but it turns off a few seconds later...HELP PLEASE!!!

  • kepkep69 Jul 01, 2008

    updated my firmware and asked me to format it, afterwards it wont turn on.

  • shivaram Jul 18, 2008

    i brought a new Creative Zen Nano Plus 1GB MP3 Player but Nano shuts off and won't turn on.i tried new batteries also still have the problem

  • PARAG007 Jul 20, 2008

    STARTING BUT GETING CLOSED IN 3 SEC....

  • erds Jul 21, 2008

    same problem encoutered, when i attached my usb to computer , error fonted " I/O error " and shutting down when turning off.

  • Anonymous Aug 26, 2008

    i will not come on when i put new batterys and still nothing

  • Anonymous Sep 10, 2008

    Updated firmware, and now my mp3 is not working anymore :(

  • rashidi_isa Oct 31, 2008

    after formatting my mp3 using firmware that i downloaded from creative website,it wont turn on...when i connect it to the PC, it cant be read...error...arghhhhhhhh...any solution...?

  • solo1425 Dec 23, 2008

    I updated the firmware for Vista and it asked to format my player and now it wont turn on with battery or usb connect. Does anyone have a solution besides chucking this piece?

  • Anonymous Jan 27, 2009

    fiquei agora com o mesmo problema, o meu mp3 desapareceu o menu, fui fazer actualização do firmeware deu erro desligou-se e nunca mais se ligou :(

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  • 125 Answers

Change the battery, or is it something else?

Posted on Apr 13, 2008

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My nano plus doesn't turn on, how I can reset it?


Download latest firmware and driver from Creative website...
http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1

If you can not turn it on at all, try this.....
http://support.creative.com/kb/ShowArticle.aspx?url=http://ask.creative.com:80/srvs/cgi-bin/webcgi.exe/,/?st=24,e=0000000001097610424,k=7216,sxi=15,case=obj%2812165%29,kb=ww_english_add,varset=ws:http://us.creative.com

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You could try reflashing the firmware onto the player. Go to www.creative.com and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.

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I`ve had the same problem twice, it seems the player erases the whole firmware when this happens. You can fix this by plugging it to your computer in recovery mode, this will allow you to reinstall firmware.(Search google for zen nano plus recovery mode to find instructions.)

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try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google for zen nano plus recovery mode to find instructions.)

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here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

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Go to the Creative Labs website http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP®ion=1&Product_Name=ZEN+Nano+Plus&Product_ID=12720&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=28&y=17 Back up your files on mp3 player Try downloading the latest relevant drivers,firmware, and applications. For example there is a firmware update from Aug 06 that has this fix: * Resolves the issue of your player (battery level full) turning off, while playing a 128 kbps DRM-protected WMA file. Download the file double click for installation and then restart your computer. Try it, this may solve the problem. If not again consult the Creative Labs website for troubleshooting. http://us.creative.com/support Slick Rik

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Recommend you take a look at this Creative MP3 PLayers FAQ site, it has a lot of info. BTW, I have the Nano (but not Plus) and I think the reset-switch hole they refer to is next to the USB connector on mine. http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=24175

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