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Download latest firmware and driver from Creative website... http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1
If you can not turn it on at all, try this..... http://support.creative.com/kb/ShowArticle.aspx?url=http://ask.creative.com:80/srvs/cgi-bin/webcgi.exe/,/?st=24,e=0000000001097610424,k=7216,sxi=15,case=obj%2812165%29,kb=ww_english_add,varset=ws:http://us.creative.com
Most probable that either you have downloaded the wrong firmware, or the website has an incorrect link. Make sure u select the right 1 and try again, hope it works (ps, in the url at the top of the page, it should link u to a page that says summet similar to the model of your player such as www.website.com/download/nano.zip as an example...
You could try reflashing the firmware onto the player. Go to www.creative.com and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.
I`ve had the same problem twice, it seems the player erases the whole firmware when this happens. You can fix this by plugging it to your computer in recovery mode, this will allow you to reinstall firmware.(Search google for zen nano plus recovery mode to find instructions.)
try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google
for zen nano plus recovery mode to find instructions.)
My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time
here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.
Go to the Creative Labs website
Back up your files on mp3 player
Try downloading the latest relevant drivers,firmware, and applications.
For example there is a firmware update from Aug 06 that has this fix:
* Resolves the issue of your player (battery level full) turning off, while playing a 128 kbps DRM-protected WMA file.
Download the file double click for installation and then restart your computer. Try it, this may solve the problem.
If not again consult the Creative Labs website for troubleshooting.
Recommend you take a look at this Creative MP3 PLayers FAQ site, it has a lot of info. BTW, I have the Nano (but not Plus) and I think the reset-switch hole they refer to is next to the USB connector on mine.