Question about Kenmore Washing Machines
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.
The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.
If you it will drain but won't spin the problem is likely in the transmission. "Neutral Drain Assembly".
See the Whirlpool / Kenmore Service manual for top load direct drive washers.
WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS
WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS
Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.
Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.
Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.
If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Feb 03, 2010
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Posted on Jan 02, 2017
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Jan 04, 2015 | Kenmore Washing Machines
Mar 30, 2011 | Kenmore 24032\24036 Top Load Washer
If the washer will not agitate, spin or drain it's a motor problem, capacitor or a broken motor coupler. It's either a loose wire connection on the start circuit or failed contact in the timer. When you say that the motor hums during spin, that would indicate that the motor has run voltage, but it has no start voltage. It needs both start and run voltage in order to get the motor started and running. The start voltage gets the motor started, and once started all it needs is run voltage to keep it running. The only difference between agitate and spin is that the polarity is reversed in order to start the motor in the opposite direction. The reversal of the polarity is controlled by timer contacts 7 and 14.
Most likely it's a timer or loose wire connection.
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