Question about Kenmore Washing Machines

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Kenmore washer will fill with water and agitate but will not spin. The motor hums. I have replace motor, check capacitor, check lid switch and tank fill switch. all are ok. I am think it is the timer but would like to know how to troubleshoot

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.


The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If you it will drain but won't spin the problem is likely in the transmission. "Neutral Drain Assembly".

See the Whirlpool / Kenmore Service manual for top load direct drive washers.

WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf


Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

Posted on Feb 03, 2010

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1 Answer

MY KENMORE WASHER 110.27731600 WILL FILL , AGITATE, AND WILL NOT SPIN


mine did the same thing. there is a 2 piece gear on the under under side where the agitator spin motor is so it can disengage so it can spin in one direction. it is either cracked or broken. I bought a new one on Amazon for $5

Jan 04, 2015 | Kenmore Washing Machines

1 Answer

My Kenmore Elite washer does not spin/wash, it fills the water tank but does not start the cycle!


Check the lid switch first - if this switch isn't working the machine won't agitate or spin.

If the lid switch is ok, and the machine will not agitate or spin, the most likely cause is a broken direct drive motor coupling that will require dismantling the washer and replacement of the defective component. You may hear an odd sound coming from underneath the washer as it tries to operate. Also, if the machine just won't agitate, but WILL spin, then the agitator "dogs" are worn out. They can be accessed by removing the top of the agitator and unscrewing the cam assembly.

If you are uncomfortable performing this type of work, it's best to call for service. Above all, if you elect to service the machine yourself, be sure to unplug the machine first. You can also turn off the water supply to the machine but this is not required for this operation.

See this link for additional guidance:

http://appliancejunk.com/forums/index.php?topic=7253.0

Mar 30, 2011 | Kenmore 24032\24036 Top Load Washer

2 Answers

The washer will fill up with water but it wont start washing or drain or spin you hear a humming noise then everything stops. Then in about 5 mins it will hum again then stop again


If the washer will not agitate, spin or drain it's a motor problem, capacitor or a broken motor coupler. It's either a loose wire connection on the start circuit or failed contact in the timer. When you say that the motor hums during spin, that would indicate that the motor has run voltage, but it has no start voltage. It needs both start and run voltage in order to get the motor started and running. The start voltage gets the motor started, and once started all it needs is run voltage to keep it running. The only difference between agitate and spin is that the polarity is reversed in order to start the motor in the opposite direction. The reversal of the polarity is controlled by timer contacts 7 and 14.

Most likely it's a timer or loose wire connection.


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Jan 22, 2011 | Estate ETW4400VQ Top Load Washer

1 Answer

I have a Kenmore top loading washer model #110 and won't agitate


First, see the Sears parts site for your washer.

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.23912100

Also see the Whirlpool (Kenmore) Service Manual for top load, direct drive washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


The first thing I'd try is using a different cycle. If the washer works as it should, the problem points to the timer.

I'd also check to make sure that when replacing the switch, the connections to the timer haven't come loose.

Since you've replaced the Lid Switch, the motor has power for the drain and spin cycles.

These washers use a reversing motor. The motor turns one way for agitating and reverses for the drain and spin.

Since you cannot hear anything when it is supposed to be agitating, the problem does point to the timer or motor.




Nov 14, 2009 | Kenmore 22422 Top Load Washer

1 Answer

WASHER FILL, NO PROBLEMS AGITATING, WHEN TIME


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If you cannot hear the motor trying to turn the pump, (but the washer will agitate) the problem points to the Timer, or the Lid Switch.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

This is the Whirlpool PDF on installation and maintenance of direct drive washers. See the section on how to bypass the lid switch and on the transmission.

WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Following is an illustrated description of how to remove the cabinet on Kenmore / Whirlpool top load direct drive washers.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Since it won't drain, the problem points to the lid switch. You already have the cabinet off so replacing the switch isn't too difficult.
The Sears site has the Sears (and probably Whirlpool) part number.


Oct 08, 2009 | Washing Machines

1 Answer

Washer fills up but the will not wash


sounds like something is clogged in your pump under the washer.

see the motor drives the pump, but if it is clogged, the motor will not turn.

Sep 12, 2009 | Kenmore 24032\24036 Top Load Washer

1 Answer

Washer won't spin or agitate


bad lid switch or bad motor coupler or both-mike

Jun 02, 2009 | Kenmore 3.2 cu. ft. Plus Top Load Washer

1 Answer

Not sure if manifold is leaking


Leaks water...check the pump first. The fill valve and hoses may be the next step. See how to take apart info. With the use of plastic drain hoses on many machines today, this has become a common leak trouble maker. The drain hose can rub the wall or a pipe and this will rub a hole in the drain hose.
 
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Apr 01, 2009 | Whirlpool Ultimate Care II LSQ9549L Top...

3 Answers

Kenmore 70 series


Okay...I'm a little confused on your symptoms. You initially said it fills, but doesn't agitate or spin, but drains.

Then, you finished with the washer filling, no agitate or spin, but now doesn't drain.

Which one is it?

The symptoms you describe are usually associated with the following:

1. Fills, may or may not agitate, won't spin or drain - lid switch.
2. Fills, may or may not agitate, won't spin, but still drains - motor coupling.
3. Fills, may or may not agitate, won't spin or spins slow - gear case.
4. Fills, agitates, spins, but does not drain – water pump.

NOTE: These are the more common failure items with these symptoms.

Double check the lid switch by opening and closing the lid. You should hear a clicking noise to indicate the switch is working. The switch is located under the top panel along the wash tub rim on the right-hand side. If not, check to make sure the lid strike (small plastic piece on the lid itself) is in place. This activates the lid switch when the lid is closed. Also, check the mounting screws along the rim (there are two of them) to see if they are tight.

If the motor coupling were bad, the washer would still drain, but there would be a rattling sound as the washer tries to spin or agitate.

If you need replacement parts, go to searspartsdirect.com and type in your model number in the "Search by Model Number" window. The lid switch can be found under the "Top and Cabinet" heading as item number 11 (part #3949238). Instructions on how to replace are located at the following link:

http://www.fixya.com/support/r385199-replacing_lid_switch_whirlpool_top

If you wish to replace the motor coupling, the part can be found under the “Brake/Clutch/Gearcase/Motor/Pump” heading as item number 13 (part #285753A). If you need instructions on how to replace, just follow this link:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

Now, there’s a couple of ways to drain the washer. If it’s a simple lid switch problem, you don’t need to drain the washer to replace the switch. With a broken switch repaired, the washer will run and drain by itself. However, if you wish to drain the tub you can use a shop vac to pull a vacuum on the drain hose. This may take a few times depending on the size of the shop vac. These wash tubs typically have about a 35 gallon capacity. If you do not own a shop vac, you can by-pass the lid switch by jumpering the two BLACK wires at the lid switch connector that is connected to the console. CAUTION: Make sure you UNPLUG the washer before jumpering, then plug back in.

I hope this information is helpful to you. If I’m wrong about the symptoms, please post back and update me on what the washer is or is not doing, so I can assist you further.

May 15, 2008 | Kenmore 24032\24036 Top Load Washer

1 Answer

Kenmore 90 series that wont agitate or spin


Could be the door switch, do you hear a clicking sound when you close the lid?

Does the motor hum at all in drain/spin?

Mar 12, 2008 | Kenmore 45981 Washer

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