Question about Hughes DirecWay DW3000 Modem
Make sure there is no interruption in the line of sight.
If you are using any kind of a router then bypass it and try and go online.
Make sure all the cables are snugged in properly at the back of the modem as well as at the back of the Computer.
The weather could be another reason for the interrupted connection.
Make sure you are not using any VPN (Virtual Private Network) connection,i.e.,if you access any computer from your computer.
Lastly do this open up a browser page (Internet Explorer or Mozilla Firefox atc.) and type 192.168.0.1 in the address bar on top and hit enter.You will view the Hughesnet System control center page.If not go to Lastly
Click on the Small Man Icon next to "what do these control means?" option.You will be redirected to the advanced configuration and the statistics page.
On the left panel you will see "Diagnostics"-- "Hourly" after clicking on hourly make sure there are no Red X specially against "cabling antenna pointing or uplink or downlink.If you don't see the RedX mark call the Hughesnet Customer care...otherwise
I am sorry about this but it's time for you to upgrade because even the Hughesnet Technical Support will not provide you with any support as the modem that you are using right now is way too old and is not available in the market anymore otherwise you could get it replaced.
Please contact the sales department on 888-667-5544 or visit this link Hughesnet Sales
Posted on Mar 31, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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