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My friends computer has a virus. She uses Avast Antivirus which I've always had good luck with. Her computer is an Emachine with windows XP operating system. Avast found a virus after running a thorough scan but it didn't seem to help. Alot of pop up windows and things saying that her computer is infected but it is not Avast or windows defender saying it. Plus, for some reason all of her restore points have been wiped clean. Any ideas on how to fix or get rid of the virus?

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  • anternidrumm Feb 03, 2010

    Well I used the Antimalware and it seemed to clean up alot of the infected files but the problem with pop up windows and security alerts are still persisting. So I'm still not sure what to do. I don't think they can afford a technician and I'm far from one. Is it possible to back up some files and reformat the hard drive? I'm just afraid that that will back up the spyware or virus too. Plus, something odd is happening. They have 2 user profiles on their computer. When they use the one that was not being used at the time of the infection, everything looks and seems fine. Is it? Is it possible to just delete the infected user profile? Thanks for any assistance.. It is greatly appreciated!

  • anternidrumm Feb 05, 2010

    Thanks alot man. And if it comes down to it then I will diffidently consider using your company. Thanks for all the advice.



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It may not be a virus. It sounds more like a bad case of spyware. You may want to download, install, update, and run something like Malwarebytes AntiMalware. It sounds pretty serious, so it may need the attention of a PC technician to fully remove the infection.

Hope this helps!

Matt B.

Posted on Feb 02, 2010

Testimonial: "Thanks alot for all you assistance Matt. B. You've helped alot!"

  • Matt Bauer
    Matt Bauer Feb 04, 2010

    If the popups are still persisting, your options are to get an expert tech on it or, as you said, reformat it. Personally, I wouldn't trust that deleting the infected account will delete the infection itself. Obviously you can try it and see if it holds up. In the meantime, I would definitely back up all important files. To minimize the risk of re-infection from those backed up files, you should probably scan them with MBAM (what you used before) and a good antivirus program such as AVG. Avast is a good free one, too, but in my experience, AVG has been much more reliable.

    By the way, my company has very affordable service options ($24.95 per month for unlimited service) if you ever need an affordable technician. It's all done remotely and the techs are all from the U.S.
    Check it out if you get a chance:
    My Computer Works

    Anyway, if you do decide to format, be sure to get that antivirus and anti-spyware protection installed and updated right after XP is reinstalled. I hope it works out either way : )

    Matt B.



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