Question about Kenmore Elite 22.4 cu. ft. Bottom Freezer Refrigerator with Adjusta Cube Ice Maker

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Kenmore Elite Refrigerator error er dh

The refrigerator portion is not really cooling like it used to and the error message of "er dh" shows on the display for a couple of weeks now. It will only go away for a few minutes if you unplug it and plug it back in and then it will return. I've read online that the defrost sensor may need to be replaced. Sears on the phone doesn't seem to know what I'm talking about or locate the part that I would need. Any help? Is the defrost sensor called something else? If I order and try to replace this part, is it hard to replace and will it most likely fix the problem?

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  • medeer Feb 19, 2008

    Model # 79577549600

  • medeer Feb 19, 2008

    I've been there, but what is the defrost heater listed as on this website?

  • medeer Feb 20, 2008

    The error code "er dh" is not in the manual anywhere. I searched online and found something say that it may be the thermistor or the defrost sensor. The sears service repair person said that it may be the damper between the freezer and the refrigerator area or the fan that pushes the cool air into the refrigerator area may be causing the refrigerator area to not be getting enough cool from the freezer area. I broke down and have the service guy come look at it. I was trying to avoid it, but can't really get a straight/definite answer on what it could be causing the problem. It's a little over a year old (of course, right after my warranty is no longer in affect). There is no ice anywhere. The freezer is on the bottom. As far as I know it's electric control. What other type of control is there? It has the electronic control/display on the left side door of the refrig. with the water dispenser. There is no ice dispenser in the door.



    Well, I guess I'll find out what the problem is as soon as the service guy gets there and looks at it. He's on his way right now.

  • medeer Feb 20, 2008

    The service guy said that his computer said that the defrost sensor needed to be replaced. He gave me the part # 6615JB2005H, which on searspartsdirect.com comes up as a controller assembly for $11.99. He was going to charge me $58.46 for the part and about $90 for labor and $55 for the service call fee... for a total of $205.63. Instead, I paid him for him his $55 plus tax for him to tell me something that I already new by looking on the internet. What I didn't know was the actual part number for the defrost sensor. I'm ordering the part myself for $11.99 plus shipping and installing it myself. I'll let you know how hard it was afterwards, but it doesn't sound or look that bad according to what he told me and what I can tell from the diagram on sears website. I just wanted to make sure anyone else with this problem doesn't have to spend the money and time trying to find out what the er dh error message means and then trying to figure out what the part # is for the defrost sensor. Thanks for your help.

  • medeer Feb 20, 2008

    Thanks, but I already have the manuel.

  • medeer Mar 06, 2008

    For a total of $11.99 plus shipping for the part I found online and a total of 20 minutes, my husband and I replaced the defrost sensor (i.e. controller assembly listed on Sears parts direct). It is now working again, cooling the refrigerator part again like it used to and no more "er dh" error. Of course I had to pay the sears tech $55 + tax for his trip to hook up his computer to it and tell me the actual part number for the defrost sensor because the sears parts people didn't know what that was. But at least I didn't end up paying the tech over $200 to do it all. So, I guess at least I got it working right and I only had to pay about $85 (tech trip + part + expedited shipping).



    I hope this information can help anyone else with this problem because there wasn't much help finding out that the defrost sensor is really called the controller assembly.

  • jokeet Mar 08, 2008

    Can you tell me exactly where the defrost sensor is located?

  • patty52 Apr 10, 2008

    How do you fix the controller assembly? We have the ER DH code on the control panel. I will order the part but can someone tell me how to replace it?

  • Anonymous Apr 25, 2008

    I have a similar problem with my Kenmore ELite 75542 but the error code is "er ff". Can anyone tell me what this might mean as I no longer have my owners manual. Thanks

  • obsolensence May 03, 2008

    Thank you medeer, I had the ER DH error code, my refrigerator began to warm up. I ordered part # 6615JB2005H for $11.99 from sears, took off the bottom freezer door, removed all components from inside the freezer including the rails screwed into the right side of the freezer so that I could remove the back panel from inside the freezer. Located the assembly which is simply pluged in with a locking connector, and pulled out the two probes inserted in the grill. Took me about half an hour, but my Kenmore has been running just fine. Guess I'll order another assembly for when it fails again

  • Satish Kumar May 21, 2008

    Thanks to Medeer, I am having the same problem with my kenmore elite Trio bottom freezer refrigerator that is 20 months old. I am getting the eR dH error. As per the suggestions on the website I have ordered the part mentioned. I am going to get that part replaced today. Will let you know how it goes.... Thanks -SK

  • missiondj Jun 01, 2008

    Thank you Medeer. We also have the er dh code and found no solution in the Sears manual OR web sight. You have saved us many $$$ Thanks again!

  • mcqz Jun 18, 2008

    We bought our fridge in November '06. The ER DH message showed up in May, but the temperature in the refrigerator seemed to be okay - until this week. I've done the unplug and plug back in routine and it maintains for 4 or 5 hours.



    As of this week, the temperature is definitely not maintaining, which is why I came looking. I've sent an email to Sears strongly suggesting that this is NOT an out-of-warranty issue, it is a RECALL issue. Maybe they just got a batch of bad chips, but the number of folks just in this little corner indicate that they are aware and it should not be our problem.



    If they don't come through this week, I'll buy the part and do the install. I'll let you all know how it goes.

  • sweetsavage Jul 08, 2008

    Medeer,

    Thank you so much! We had same problem with our 2 year old fridge and followed the advice on this page. I ordered the part, took apart the freezer to pop out the back panel and plugged in the new part. Took about an hour, but saved us lots of time and money! Thank you so much for sharing! this really should be a recall part and the solutiom should be on the Kenmore site.

  • louisbisnot Sep 25, 2008

    Thank you for the great information on how to do it yourself.

    Here issomething I discovered....important...the backpanel which is to be removed, there are three screws....please note they hold the fans to the backpanel....it is not necessary to remove those screws. Thank you again soo much!!!

  • Anonymous Oct 27, 2008

    I have the same error eR dH, except a few days before I saw the error message, I noticed my ice cubes were stuck together and there was a lot more frost. I blamed it on my kids not closing the freezer well enough, but I was wondering if that was a warning sign that something's wrong. Right now, the only problem is the error message; everything seems to be okay. My husband is handy with cars, but not willing to tackle the fridge, so I'm giong to call Sears anyway.

  • reyquel3 Oct 31, 2008

    Thank you Thank you Thank you!!! I have the same problem and thanks to you I can fix it without having to spend my grocery money for the week on it!

  • dbfrustrated Feb 10, 2009

    Hi I have the Kenmore Elite trio w/bottom freezer and am getting the same error message, which as mentioned by others, is not listed in the manual. It sounds like the defrost sensor needs to be replaced. Unfortunately I live alone and am not sure how easy it would be for me to replace the part even if I ordered it. Can anyone advise me is this is something that a woman can do on her own?



  • Anonymous Apr 18, 2009

    I have the exact same problem however the sears tech wont be here for 3 days. how difficult was it to replace the sensor part? And after replacing it has everything been ok.

  • connie medley Apr 19, 2009

    kenmore elite we have the same problem. the guy that came out to look at it didn't know what he was doing he even ask me if i had the book. we have been going around now for a few week sears called us and told us that it may be the panel and they said they do have the part but can't fine it so we are still waiting

  • Anonymous Apr 23, 2009

    I have the same problem and just ordered the part. Does anyone know where I can get info on how to change it?

  • Martha healon Aug 11, 2016

    We replaced ours and the next day the code came back on, anyone know why?

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Great advice from medeer, I had the same ER DH error code, and my refrigerator began to warm up. I replaced the defrost thermostat assembly part # 6615JB2005H which is located inside the freezer, on the right side behind the white plastic panel. I accessed it by removing the freezer door, all components inside the freezer, and the tracks mounted on the sides of the freezer. Be careful when removing the white panel because a fan is mounted to the left side of the white panel and plugs into the back left side of the freezer compartment.
Found the green technical data sheets under the refrigerator in a small plastic bag near the front.
My refrigerator is 20 months old, just a few months past the warrentee,

Posted on May 03, 2008

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Thanks to you all...was able to keep cost down and save my Thanksgiving leftovers. Replacing that part fixed my issue. Been 2-weeks no problems. I created a Step-by-step on what I did ...

http://knol.google.com/k/brian-tobin/fixing-the-er-dh-code-on-kenmore-elite/3u6ryrgzokxo2/1

Hope it may help out those that are a bit trepidatious like myself to tackle this.. Thanks again to those on this board!

Posted on Dec 14, 2009

  • casnew01 Dec 14, 2009

    FYI - my Knol solution was for the original "er DH" , as far as the "ER IF" I don't know. However you might try the manual defrost method described in my link...Another resource is the LG manual which gives Return codes (opps sorry.. no ER IF) but here's the link anyway..

    http://www.retrevo.com/support/LG-LRFC25...

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Kenmore elite came up with error code ER-IF. Of course the manual doesn't have any error codes listed. None of the controls on th panel work. Anyone have any Ideas or encountered this problem?

Posted on Jan 05, 2009

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Error Code - erdh


Kenmore and LG 795 Series. Model 795.77556600 but most models use the same repair. Controller Part # 6615JB2005H To Verify correct part. Check part number for your model number at www.searspartsdirect.com


Don't be intimidated by this repair... The 'erdh' error code indicates - error defrost heater. Replacing the controller is EASY. The difficult part is removing everything in the freezer section to access the evaporator coil but hang in there and stay with it. You will not hurt anything if you use common sense.


The new part (defrost controller) is relatively inexpensive ranging $10 - $14. Here in the SouthWest I used Appliance Parts Depot for a $10 part cost. Don't forget to have 3-4 small wire ties to secure the defrost heater, defrost sensor and wires.


It would help to write down a few notes of some of the particulars during disassembly.


I had the same ERDH error code, and my refrigerator began to warm up. I replaced the defrost thermostat assembly part # 6615JB2005H which is located inside the freezer, on the right side behind the white plastic panel.


(See Diagram Image) I accessed it by removing the freezer door, all components inside the freezer, including the slide rails / tracks mounted on the sides of the freezer. Be careful when removing the rear white panel because an evaporator fan is mounted on the back of it and plugs into the back left side of the freezer compartment. You just saved yourself about $375 or more. Stay With It & Good Luck!
Kenmore Elite Refrigerator error er dh - 7_8_2012_5_47_40_pm.jpg

Posted on Jul 08, 2012

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It seens to me like dh would be defrost heater send me your model number and i will look it up for you the model number will be ten digits all numbers

Posted on Feb 19, 2008

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  • robert samples Feb 19, 2008

    try here for a parts list and diragram of your unit

  • robert samples Feb 19, 2008
  • robert samples Feb 20, 2008

    ok this is defrost 101 ok the defrost systems has three componets the defrost timer or adc the defrost thermostat or sensor depending on the unit most electronic control models have thermistors and a defrost heaters which is a glass element or an element like is in your stove that runs through the evaporate which is the aluminum honey comb looking piece under the back panel in the freezer now the freezer does all the cooling for the unit via a fan in the freezer but defrost might not be your problem any time the compressor running the fan in the freezer should be running too now i need to know two thing is you model electronic control is the freezer on the bottom and how old is your unit pull the bottom kickplate on and see if a piece of paper there we are looking for a tech sheet that should be on the unit some where kenmore dont build their stuff and do you kmow what the dh codes mean are they in your manuel

  • robert samples Feb 20, 2008

    im not sure you have a defrost promblem if you dis then i beleive your whole unit wouldnt be cooling by now where tdid you find the dh code and what does it mean

  • robert samples Feb 20, 2008

    well maybe but don't pay him if he don't fix it sears are poorly trained for the most part for real if he don't fix it don't pay him i got a manuel ill send you and we can fix it i cant find no dh code but i don't think is a defrost problem do you hear a fan running when you open the door if not push the light switch in and see if you do

  • robert samples Feb 20, 2008

    you got an owners manuel or a service manuel most of the sears tech ive run into in the Field are poorly trained or not trained there are no schools for appliance repair except one that Whirlpool has started you have to learn from some one that knows they rely on their computers for the call they run sears doesn't have any factories and don't build their own appliances most likely yours is a whirlpool or kitchen aid if you e mail me ill send you a service manuel that i believe is your unit now in the bottom of your freezer do you see any frost build up on the back wall is your ice melting in the freezer is your ice cream soft how long you been getting this code the only way to know for sure is to pull the back panel off the freezer look at the evaporator and see if its covered with heavy frost now with a defrost problem the refrigerator goes first then the freezer quites cooling you ice melts the ice cream gets soft etc im not some joker on the internet i was a frigidaire factory tech for 12 years then ran my own company for 6 till i got disabled email me at b4829@yahoo.com and ill send you a service manuel or not its up to you but if your stuff in the freezer is staying frozen i doubt its a defrost problem get a temp reading off the freezer and if its in the minus i doubt its a defrost problem like i said the only way to know for sure is to pull the cover off the back coils and see if they are frosted up so much that air cant get through them

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For me it was the main pcb assembly. Here's what I did...


I have a kenmore elite fridge model 795.79783.900 (similar to an LG in every way) and it was giving me the er dh error message. It started every month then every week and then every day. The only way to reset was to turn the fridge on and off at the breaker. (unplugging it works too). I thought id check the heating element out first. Inside the freezer you can check the heater and sensor. To get to it remove the freezer trays and remove two side screws holding the track on. Then remove the sensor on the rear of the fridge(freezer temp) and the pull
Back to remove the panel. There is a small plastic cover near the freezer sensor be careful when removing. Next  pull the large panel back and remove the  Fan plugs and then pull the entire cover all the way out. 

I checked the heating element with an ohm meter  and it showed ~30 so I knew it was good. I checked the sensor and the thermo fuse was good but I bought a new sensor anyway for 13 or so off amazon replaced it and it did not fix my problem. Now since you know the heating element is good and the sensor is good the next thing it can be is the control board. A relay needs to engage in it to start the heater and if bad will not engage in order to turn the heater on. The main pc board assembly EBR60028302 is located on the back of the fridge behind the plate where the power plug goes into the back of the fridge. I found this part on amazon for 100 but it was on eBay new for 50. Thought I'd try it and now as of one week my problem is solved. The root cause appears to be a bad relay on the main pcb assembly. The best way to troubleshoot this problem is to use the little micro switch push button on the pcb assembly on the back of the fridge. It would have pinpointed the problem quicker. The solution above does a nice job explaining the button sequence and what the fridge is simulating .

Good luck!

Posted on Dec 19, 2012

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My freezer is in the top left door and the message is Er IF. Anybody know what this means????

And how to fix it?

Posted on May 31, 2008

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I called searspartsdirect.com at 800-252-1698 and gave them the model number of my refrigerator (found on the inside wall). The part number for the defrost sensor for my refrigerator was different than the one posted but the price was the same $11.99 plus shipping. Or you can go to their website and put in the model number of your refrig, then go to case parts under subcomponents. If you scroll down to #610C it will give you the part number for the defrost sensor in your refrigerator.

Posted on Jan 23, 2009

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I have an LG, same fridge as the Kenmore, I ordered the part for my fridge (same as your kenmore).

the ER DH error, is still occurring now.

thats with a new control assembly piece from sears direct.

When i pulled the rear panel off the fridge, the coil was pretty heavily frosted up. so it had to be that right?

Dont understand why this solution didnt solve my problem.

Posted on Jul 12, 2008

I had the same problem with my fridge. I have a Kenmore Elite 795 series, which is actually made by LG. It's a bottom drawer freezer model. I kept getting the error "567" on the freezer portion.

The Sears technician said that the defroster chip PCB Board had died and the whole board needed to be replaced. Sears was charging $440 for the board, plus $176 for labor. I declined and managed to change the board myself in 10 minutes with a new board that I found online for $220.

I'm in the process of defrosting the fridge so I'll let you know if it works. If it doesn't work, then it might be the defroster sensor.

Posted on Mar 06, 2008

2 Suggested Answers

  • 1 Answer

SOURCE: Kenmore Elite Trio 795.7519

This is the 1st (and easiest) step to take:

1. Turn power off to the refrigerator (i.e. unplug)
2. Leave OFF for at least two minutes to allow the CPU to reset
3. Turn power back on (plug in)

This solves 98% of these problems with the Kenmore Elites.

Step two would be to call service.

Posted on Apr 26, 2008

blueextc3221
  • 15935 Answers

SOURCE: Kenmore Elite Refrigerator error er dh

The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
This would indicate the control board did put the refrigerator through a defrost cycle.

This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
The voltage to the defrost heater should be 120 volts ac.
The defrost heater is part of the evaporator coil and is not replaceable as a separate part.

You can test the operation of the defrost system by pressing "Ultra Ice" and "colder freezer temp" for 3 seconds.
The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

All displays should be on.


The second time you press and hold the buttons the board will test the compressor, fan, and close the damper.

The third time you press and hold the buttons, the board will turn the compressor and fan off and turn the defrost heater on for around 25 minutes. This would let you know if the defrost system is working.


http://knol.google.com/k/fixing-the-er-dh-code-on-kenmore-elite-trio#

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Posted on Sep 23, 2010

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The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
This would indicate the control board did put the refrigerator through a defrost cycle.

This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
The voltage to the defrost heater should be 120 volts ac.
The defrost heater is part of the evaporator coil and is not replaceable as a separate part.

You can test the operation of the defrost system by pressing "Ultra Ice" and "colder freezer temp" for 3 seconds.
The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

All displays should be on.


The second time you press and hold the buttons the board will test the compressor, fan, and close the damper.

The third time you press and hold the buttons, the board will turn the compressor and fan off and turn the defrost heater on for around 25 minutes. This would let you know if the defrost system is working.


http://knol.google.com/k/fixing-the-er-dh-code-on-kenmore-elite-trio#

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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The Er DH error code indicates the temperature sensor on the evaporator coil did not reach 50 degrees within one hour.
This would indicate the control board did put the refrigerator through a defrost cycle.

This problem could be caused by a defective relay on the control board, a defective defrost heater, a broken wire to the heater, or a stopped up drain on the defrost pan causing ice to form on the evaporator coil.

Before replacing the control board, someone should remove the food from the freezer, remove the freezer drawer, and remove the evaporator cover to expose the evaporator coil, heater, and defrost sensor.
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The first time you press and hold the buttons the board will test the compressor, fan, and open the damper.

All displays should be on.


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http://knol.google.com/k/fixing-the-er-dh-code-on-kenmore-elite-trio#

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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