Question about HP Photosmart C6180 All-In-One InkJet Printer

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I have an INK SYSTEM FAILURE error oxc18a0201 showing up on my c6180. This happened immediatly after putting 3 new cartridges in. Have followed HP support guidelines re turing off printer ,reinstalling cart etc. No servicing where i live.Hp want me to buy a new printer. thought cleaning heads may help?How do you do this? Any advice welcome.

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Hi,

Let us perform some steps to isolate the issue and find a fix for it.

Please perform the following steps and let me know the message that will be displayed on the printer.

1) Press and hold the “*” key.

2) Press the “#” key and release both keys.

3) Display should say “Enter Special Key Combo”

4) Press and release in sequence the “1”, “2” and “3” buttons.

5) Press and release the right arrow button until the display says “System Configuration Menu”.

6) Press and release the “OK” button.

7) Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

8) Press and release the “OK” button.

9) Display should say “Hardware failure status: Clear. Press OK to clear”.

10) Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

11) Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

12) Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

13) Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.

14) Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

15) Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

The above is a chat log from an HP Tech Support.

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Feb 02, 2010

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2 Answers

Ink System Failure Error Oxc18a0201


Read this, it should help you:

http://www.fixyourownprinter.com/forums/printer/50063

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Nov 21, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I have a HP Photosmart C6180 All-in-One printer that is 3 years old. It has been a great printer for our home. Today it decided it would no longer print and I get the following message: Ink System...


I had an ink system error message on my C6180 that evolved into the printer power cycling every 15 seconds of so. Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This also fixed the ink system failures the printer was having. A similar fix may apply to other printers produced by HP around this time. acca299.jpg

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Check out this link.

http://www.out-of-warranty.com/ink-system-failure-error-0xc18a-hp/

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Ink system failure 0xc18a0406..and says to turn printer off and then on and nothing happens and I just put new ink in...all cartridges


The code in your problem might be an error code which if you call HP they will identify what error that states in order for you to fix the problem.

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1 Answer

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just follow this steps may help you out otherwise you need to change it.
Check to see if the installed cartridge is the correct one for the printer. . If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues,then you can go for repair or buy a new one .but i advise you to dont go for repairing bcoz it is 3 year old .

Have a nice day and do not forget to rate please...!

Feb 02, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Error: OXc18a0201


The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it. Press and hold the ?*? key. Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? Press and release in sequence the "1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says ?System Configuration Menu?. Press and release the ?OK? button. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, Press and release the ?OK? button. Display should say ?Hardware failure status: Clear. Press OK to clear?. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. The Printer will start the ?ONE TIME INK INITIALIZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

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1 Answer

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Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
good luck

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1 Answer

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IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

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Hi,

below is to document that i want you to follow exactly inorder to resolve your issue..

CLICK HERE ==>> DOCUMENT

Please let me know the result after following the document.

thank you so much.

adonscott

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