Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer
MY PRINTER HAS BEEN PRINTING COLOR PICTURES JUST FINE. THEN WHEN I WENT TO BLACK AND WHITE THE PRINTING IS SO FAINT THAT I CANNOT READ THE CONTENTS AFTER PRINTING. BOTH INK CARTIAGES ARE FULL. PRIOR TO PRINTING NUMEROUS PICTURES BY OPTION OF BLACK AND WHITE WORKED PERFECTLY. WHAT IS CAUSING THE BLACK INK TO BEE SO FAINT I CAN NOLONGER READ THE TEXT AFTER PRINTING?
There is a known problem with premature failure of the printhead. I called Kodak support at 1-800-421-6699. They will go through a short procedure with you, and then should offer to replace the print head free of charge. After I called (no wait, and an native English speaking operator), I received the replacement in two days.
Posted on Sep 04, 2008
I have discovered something which seems to say more about the nature of this problem, and provides a partial solution.
Trying for weeks to print black text without success, I have now tried to print out a page of typing that has a black and white photo pasted into it. The text in question does not print, but the photo does. However the dark parts of the photo print out very light grey and the light parts print out as black. In other words the printer is producing the document as a negative, so that the original black text disappears.
Unfortunately, however, when I type something into a new document and then change the 'color' of the text to white the printer does not recognize it. But if I change the color of the text to grey it prints it out in a lightish grey. Experiment with this!
Anyway, it shows that the problem is not with the ink cartridges but seems to be something to do with the printer's software. Something for Kodak to look at? Would somebody tell them, please!
Posted on Jul 17, 2008
Calling Kodak at the following number 1-800-421-6699 and provide the agent with the following reference id: PHC01
This is the print head carriage circuit board that has shorted and they will replace the unit free of charge in 5-8 buisness days... I have two Kodak printers, the 5500 and the 5300, both have had this same problem and where replaced in a timely manor by Kodak
Posted on Jan 12, 2009
I called 180 Kodak on Monday.
We decided it's a printhead problem.
It's now Friday and the printhead has arived in SK, Canada.
This is obviously a known issue as it was a pretty quick determination.
Posted on Feb 06, 2009
My printer is not printing. the paper comes out like it is, but nothing is there. I put a new black cartridge in, but it did not resolve this issue. Please let me know what to do.
Posted on Dec 06, 2008
Indeed, I had exactly the same issue. no black printing. (some docs print because the color is not pure black) I called Kodak and they are sending out a new print head. You'll need the Service # from the inside of the printer. And they'll send you the print head for free.
Posted on Sep 15, 2008
You need to take it a couple steps further after your test print. Sounds like your print heads need cleaning or your cartridge may need aligning. It's best to do this each time you install a new cartridge. get more information and help from here .
Posted on Aug 30, 2010
Thanks to Bob2. My printer is doing the same thing. Called Kodak and new print heads or on the way. Thank you very much.
Posted on Sep 10, 2008
I contacted the support department who said to update the firmware. I had the latest version already. They then asked to calibrate the printer. Did that..print demo. NO JOY!! Still no black.
They said they woudl escalate the problem and be back in touch in 24 hours. Said they would also send new cartridges and the escalation team would most likely reccommend a new print head - They said they would also send new cartridges- Waiting for them now...
Couldn't wait that long as important deadline..
I followed the last poster (mtman1313) instructions for cleaning manually. I used a baby wipe and then a piece of very damp tissue to clean the head area. Put the head back in and it told me it was a new print head.
I then printed a demo sheet - But the problem remains... :(
Looks like I'll have to convert all my documents to print in another colour.
Posted on Jul 01, 2008
I had the same problem and the print head had to be replaced! Call Kodak and get a new one.
Posted on May 22, 2008
Manually cleaning the printhead isnt difficult and could solve your problem. You need distilled or de-ionized water, tap water might work but i dont recomend it. You need a lint free cloth, dont use paper towels or anything that will leave material behind that will clogg the nozzls (a clean soft tshit should work) . Heating the water might help. Remove the printhead look at the nozzles on the buttom. you should see 6 lines in a yellow area. you want to wipe with these lines not accross them. do not scrub or use circular motion. Wet the cloth arean your going to wipe with well. put some pressure but dont break it and wipe a few times. you can also soak the nozzles a bit just only in very shallow water just enough to touch the nozzles do not submerge the whole printhead. you can also google manually cleaning inkjet printheads just use your best judgement some things people do to clean a printhead might damage them. If after manual cleaning and using the built in cleaning the prints still dont come out right call kodak and request a new printhead.
Posted on Feb 21, 2008
press the menu button on the printer and go to clean print head and do a basic clean........make sure you are using genuine Kodak ink cartridges as there are retailers selling refilled and look alike.........if you still have same issue then its a print head issue and call kodak tech support they will replace it for you without any charge....let me know if this was helpful.........
Posted on Jul 10, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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