Question about Office Equipment & Supplies
Find a container or something and put the cartridge in it with the print head on the bottom. Then get a paper towel on standby. Pour boiling water into the jar lid and let the print head soak a couple of minutes then take it out and wipe it with the towel. If no ink shows up put the cartridge back in the water. You may have to change the water and put in more boiling water, but eventually it will work.
Make sure that the plastic protective tape on the new black cartridge is off. Calibration is one of the steps to perform right after loading. You can run "Self Test Diagnostic," as well as, "Print Cartridge Alignment" in order to get the black ink to work.
You can also try cleaning the black ink cartridge. Remove the blank ink cartridge from the printer; use a cotton swab to clean the laser or scanner block. Wipe away dirt, grime or any dried ink that may prevent ink from flowing. You can also try cleaning the printer heads.
If black ink does not print, go to "Disable the Cartridge" and switch the magenta and black cartridges on the menu. Then, print the pages again. If black ink does not print, then the problem may be the toner cartridge.
At times, when black ink does not print, it can signify a problem with a printer's laser assembly.
Another problem could be the wiring connection at the laser or scanner; check if the plugs are loose. Contact customer Support for further assistance.
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Posted on Feb 12, 2010
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Posted on Jan 02, 2017
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