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Benq flatbed scanner error ffff;0024 will not operate or scan

Scanner will not operate as the message error comes up ffff;0024 all in enclosed brackets my scanner is 5250C colour scaner .Benq 5250C Color scanner

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  • Anonymous Feb 21, 2008

    The scanner's light blinks, but nothing else happens... if you have a solution, please email me .. eefvanderloo@hotmail.com

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The scanner benq 5000b light blinks, but nothing else happens... if
you have a solution.

Posted on Mar 10, 2011

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Let me tell you my experience. I've read in one of these many contributions that a person, after many attempts, changed the converter and... IT WORKED. I did the same, as a final attempt, and it worked. Now then, I used a multiple voltage converter with both polarities. I switched it to 12 V, positive in the centre. One more thing: trying to recover my universal AD/DC adaptor, I bought a 12 V, 1 A converter and IT DIDN'T WORK. So be patient
Best regards Carlos

Posted on Apr 11, 2008

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Hi,
This appears to be a software or communication between scanner and computer.
go for the usual re-installation of the software program being used, i.e paperport or similar.
try removing and reinstalling the scanner itself.
unplug the unit for between 30-60 minutes, to eliminate power pack overheating issues.
unplug the comms cable ( USB or other ) and re-connect.
Mike @ Compurepair.

Posted on Feb 22, 2008

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Hi, I have a USB scanner, Acer 3300U that returns error code ffff:0024


If you happen to upgrade your system, it is recommended to roll back your driver.

You may examine also the power adapter that comes with it. If output voltage from the power adapter is dropping, better replace it. This affects the warming process of the scanner.

Good luck!

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As far i know this problem 0024 is concern about ur power adaptor is not passing the right voltage to scanner [ffff:0024] is power adaptor error . change the power adaptor to its genuine power adaptor , ur problem is solved

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