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Will restoring my acer aspire 3100 to factory settings remove a virus that has been impossible to remove?

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Hello. If you use the original CD that came with your system the virus will be gone. Unfortunately all of your files will be gone as well.

Posted on Feb 02, 2010

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As long as the factory settings have not been contaminated. If you have a restore disc, that would be the best way to do it. Only problem with a fresh restore is that you loose all of your data.

If you own another computer with the same operating system, remove the disc drive from the bad machine and add it to the other machine. When you boot up you will see a D: drive. It is the bad drive. Use the antivirus product on the second machine to check for a virus. If you don't have an up-to-date antivirus product, go out to www.grisoft.com and download the internet security as a 'Try". You can use it for 30 days. It will find the virus. Then move the disc drive back to the original machine and boot it up. It should work fine. Once you do that, get the instructions on the "security tango" site and recheck the drive completely. That will make sure you don't miss any bad files behind.

Good Luck.

Posted on Feb 02, 2010

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