Question about Xerox CopyCentre C20 Black and White Copier

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Xerox copycenter c20 displaying "open heat error" and won't function.

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Bad fuser. There is a mesh type heater in the heat roll that goes bad.
The fuser is in the right side door, at the top, Has the Caution Hot labels on it,
You remove the 4 silver phillips screws and slide it out.
Google a business called " the parts drop. They will have it and they are excellent to deal with, Call and talk with Brit or Elaine. Good people to do business with,

Posted on Feb 03, 2010

Testimonial: "I don't know if this is how to follow up to your answer.Is the fuser about 12" long with 2 silver screws on each side and with 2 white wires on 1 side"

  • Rick Kasper Feb 03, 2010

    Oh in case your wondering, there is no reset to do. Once the fuser is replaced it will come to ready on its own.


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I ordered a replacement fuser from thepartsdrop, replaced it (very easy), and it worked like a charm. Thanks to all for their advice!

Posted on Feb 11, 2010


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Related Questions:

1 Answer

Which toner I could use for copycenter c20?

Use OEM. Xerox cartridges only if you want reliable clear prints.
I have tried many different generics. I wouldnt recommend using anything but the OEM cartridge. They just perform better.

Oct 23, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Open heat error...can I replace on my own?

Disassemble fuser and inspect thermistor, thermostat and heat lamp. Replace broken part.

Oct 13, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Hi i have a Xerox work centre workcenter m15i which when it turn on, it display heating Error.what could b the problem.assist

Heater quarz lamp is blown/cut. You can access it by removing the right side back vertical panel, removing a connector and four screws. You can pull the whole fuser assembly out very easily.
There is no spare part for the lamp itself. You must replace the fuser unit (which contains the lamp + thermostat).

Sep 15, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Open heat error on xerox c20

check the thermistor if is not dirty , then change it

Aug 27, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Low heat error display

You will need to replace the fuser. There is a fillimant type heater in the fuser roller that goes bad.
Google a business called "The Parts Drop".
They will have what you need. It is very easy to change. All you need is a phillips screw driver.
You open the right side door as if you were removing a jam. You will see 4 silver phillips screws, one with a thin plastic cover . Remove those 4 screws, unplug the one plug, slide the new one in and plug it in. It will warm up and be ready. I looked it up, the fuser is $160 and should be good for 40 thousand pages or more.

Dec 29, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Copycentre c20 has open heat error message. How do I replace fuser unit?

The fuser unit for this machine can only be installed by a technician as the fuser unit itself is not for sale to consumers.

Nov 19, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Open heat error

if you meant to write over heat error, it should go away after the fuser cools down. if it continues to happen, the fuser unit will need to be repaired or replaced

Nov 02, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

What is open heat errot

One of two things, both will require a fuser replacement.
Either the over hear thermostat has open, or and most likely the heating element built into the heat roller has failed. Normally the heating element burns out and displays that message, I have not found that roller assembly spared, and even if you try and swap one from a used fuser to new, they are really dificult to change because of the spring end contacts.
In simple terms, replace the fuser and you will fix the problem.

Mar 28, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Open heat

short answer
although you haven't given us much information to go on

Feb 21, 2008 | Xerox CopyCentre C20 Black and White...

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