Question about Microsoft Xbox 360 Halo 3 Special Edition Console

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My xbox won't read my game discs and i can't get on the support.xbox.com link to get them to pick it up to return it to the manufacturer so they can fix it.

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This can be caused by a dirty laser in the unit. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be repalced. Contact Microsoft and see if the unit is still under warranty.

Posted on Feb 04, 2010

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Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but professional disc repair services is usually required to repair any scratches or laser burn on discs.

For further help on Xbox & Xbox 360 disc repairs, visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters or to get scratched discs repaired back to "As Good As New Condition".

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Posted on Apr 03, 2010

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http://dwl.xbox-scene.com/tutorial/XBOX_360_POT_CALIBRATION_V1.0_by_Moda.pdf

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http://support.xbox.com/en-us/Pages/default.aspx Best of Luck!

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There are three possible solutions for this problem

Either

1) Your disc is dirty or damaged and unplayable

2) the disc has a manufacturing flaw in which case it can be returned to the manufacturer and if they can verify that the disc is the problem they will replace it free of charge (check the back of the manual for return details they vary from game publisher to game publisher) (this would be the EA one so ANY EA game will have this info in the back)

3) the problem resides in your Xbox, and this is a low probability. but in the case where they get you a new game and it still doesnt work call 1-800-4MY-XBOX. They will have you run some push button diagnostic codes and it will tell them if there is a problem with your system.

GL please rate this thread as useful if it was useful to you :)

Brad

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Hi

Please refer the following link to fix your issue

http://support.microsoft.com/kb/910798

Please vote if the solution is helpful

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