When i slide my phone up it shows a white screen is there a master reset to see if there is a virus on my phone?

You can NEVER be sure a virus is completely gone unless you do a factory reset to revert back to the original state stored in hardware. For your phone, here's how: http://www.hard-reset.com/nokia-c5-00-hard-reset.html

Hi,

When a phone screen is blank, has a white screen, etc, there are three things that could be the cause;

1. Bad/defective screen and the solution is screen replacement
2. Software/Virus problem and solution is to flash the phone
3. Flex problem and solution is to change the flex. In some cases the flex might have shifted or not in it's right position, in this case, just fix the flex back properly and all will be well.

Bad/defective screen:



If your phone is having a white screen, first thing to do is dismantle the phone carefully, check if the screen is properly fixed to the phone board, also check if screen flex is intact. Once you've confirmed that all these are okay and screen is not still coming up, then it means your screen is bad. You can go ahead and replace the screen.



Make sure you confirm the screen is bad before you do any replacement.



Software/Virus:



Sometimes software/virus problem on phones are mistaken to screen problem. When a screen is white or blank, sometimes it's a virus problem. To further confirm, turn on the phone, wait for about 2 minutes when you know the phone must have booted fully, then use another phone to call the phone with white or blank screen. If the phone rings, it means it's not a virus problem, but if it doesn't ring, it means it's a software/virus problem.



If you discover your phone has a virus problem, you will have to flash the phone for it to display again,



Flex problem



When your phone screen is blank, white, has horizontal/vertical lines, turn images up-side-down, etc, be calm, there is nothing wrong with your screen, the problem is from the flex that connects your screen to the phone's main board. This flex must have worn out, that's why your screen is acting like any of the mentioned problem.



This is usually common with flip and slide phones. The flex worn out as a result of constant opening and close of the flip or slide phone. Samsung and Motorola phones mostly have this kind of problems.



Replacing the flex is the only solution to this problem. If you cannot change the flex yourself, maybe you should take the phone to a local repairer within your vicinity, so that the flex can be replaced.

I hope this helps.

Good luck.

whats u r problem

Hi,

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When a phone screen is blank, has a white screen, etc, there are three things that could be the cause;

1. Bad/defective screen and the solution is screen replacement
2. Software/Virus problem and solution is to flash the phone
3. Flex problem and solution is to change the flex. In some cases the flex might have shifted or not in it's right position, in this case, just fix the flex back properly and all will be well.

Bad/defective screen:

If your phone is having a white screen, first thing to do is dismantle the phone carefully, check if the screen is properly fixed to the phone board, also check if screen flex is intact. Once you've confirmed that all these are okay and screen is not still coming up, then it means your screen is bad. You can go ahead and replace the screen.

Make sure you confirm the screen is bad before you do any replacement.

Software/Virus:

Sometimes software/virus problem on phones are mistaken to screen problem. When a screen is white or blank, sometimes it's a virus problem. To further confirm, turn on the phone, wait for about 2 minutes when you know the phone must have booted fully, then use another phone to call the phone with white or blank screen. If the phone rings, it means it's not a virus problem, but if it doesn't ring, it means it's a software/virus problem.

If you discover your phone has a virus problem, you will have to flash the phone for it to display again,

Flex problem

When your phone screen is blank, white, has horizontal/vertical lines, turn images up-side-down, etc, be calm, there is nothing wrong with your screen, the problem is from the flex that connects your screen to the phone's main board. This flex must have worn out, that's why your screen is acting like any of the mentioned problem.

This is usually common with flip and slide phones. The flex worn out as a result of constant opening and close of the flip or slide phone. Samsung and Motorola phones mostly have this kind of problems.

Replacing the flex is the only solution to this problem. If you cannot change the flex yourself, maybe you should take the phone to a local repairer within your vicinity, so that the flex can be replaced.

Good luck.

It is possible that the problem in the slide card that beats screen located on the main board and the faults which also appear on-screen plasma appearance of a white image on the screen or the colors are without any data. Easy to verify the integrity of the slide card that beats the screen by pressing of Touch Pad or the left part of Keyboard to the East, including notes. When connecting to an external monitor with no emergence of data
Among these symptoms we see that it is clear that the device temperature was high because of heat produced following larger processor and thus the slide master ICH
Card and slide the screen. However, the slide of the type Intel does not notice the high levels of heat and when exposed to heat the welding related Qdanvsal on the main board of the parent on the board

maybe, backup your device and do a master reset

some virus are cant find while scanning ok it will be a virus only so you format a data in your memory card

Hey Friend, there is no need of using an Antivirus software in SE because virus cannot affect SE os. the prob is due to phone m/m overload or due to s/w corruption

I have the same problem with my z3. I left my phone on the table, and all of a sudden, my normal screen was replaced by a flashing white screen. I called T-Mobile, and they had me try to reset the phone. You can do this by going to settings, then Master Reset. This will restore the original settings, and the rep said that sometimes this helps. Master Clear is the next step, which wipes everything off the phone. Nothing has worked for my phone, so I have to call Motorola today to try and get a new one. Good luck with your phone.