Question about Dell 1710n Laser Printer

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Hi there......Printer is offline and port which its connected to is pingable. Please get me the resolution.

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Please tell more about how it is setup.
What is the version of operating system?
Just because you can ping to it does not mean that there is an
output on the printer side. Does the printer work in another configuration?

Posted on Feb 03, 2010

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Posted on Jan 02, 2017

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2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

Hi, My Star TSP100 printer always goes offline after computer shutdown


Hi Valued Star Customer

It seems like the USB host may be going into "sleep mode" and not awakening. Please contact Star Support at support@star-emea.com for documentation.

Best regards

Star Technical Support

Feb 13, 2012 | Star Micronics TSP100 Thermal Printer

1 Answer

Printer goes offline but is pingable on Network


I would see what kind of data is being sent to the printer. If the spooler is trying to send some data to the printer that is outside of its limits, even a page break missing, it will do this. Also see how much data it is trying to send to the printer. If it overwhelms the printer, it will just give up until the spooler stops sending requests.

Jun 28, 2010 | SATO CT400 Thermal Label Printer

2 Answers

Printer offline


hi,
try these steps i am sure it will help you..
go to the control panel look for
Printer and Faxes under Control Panel. Look for the printer icon that shows in offline status. Right click 'Properties' and go to the Ports tab folder. Select the Port IP address in question and click on 'Configure Port' button. Click on the check box next to SNMP [SNMP status enabled] to remove the check mark and to disable the option. Click OK on the Configure Port window. Click Close on the properties window,
after that close all the windows and try, this ma help.

Mar 12, 2010 | HP DeskJet D1460 InkJet Printer

1 Answer

I get an error message saying the printer is offline. It is connected through a router wich is broadcasting fine.


Hi

To resolve the issue which says "Printer Offline" we need to Add a Port.

So I request you to perform below steps.

1. Print a network configuration page from the printer front panel.
A. Press the Setup button.
B. Press the arrow buttons to select Network and then press OK .
C. Press the arrow buttons to select Print Network Configuration Page and then press OK. The Network Configuration Page prints.

2. Note the IP address on the printer.
3. Please open the printers folder located in the control panel
4. Right click on the icon and select properties
5. Select ports tab and click on create new Port button.
6. Select the Ports tab, and then click Add Port. Select the standard TCP/IP Port and create a new port. Type the IP address of the Printer and proceed with the onscreen instructions.

Now try printing.

I am sure this will resolve the issue.

Thanks,

Roger

Oct 10, 2009 | HP Photosmart C6280 Printer

3 Answers

Offline wireless printer


Please make sure that printer is turn on, before doing ensure you do power cycle of printer.

Add printer on Standard TCP/IP port.

Sep 13, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

Windows says printer offline, but it is not offline. network settings confirmed. windows firewall turned off. scanner works perfectly over network, but printer is "offline"


The printer offline error mostly troubles windows 7/8/10 users, The printers loses connectivity even when it is connected and operating. The status message displays offline on the computer, and the printer does not print. An Offline status indicates that the computer has failed to communicate with the printer. In some network conditions, the printer might get offline unexpectedly.

Before going to the solution for this you must know when and why printer offline error takes place:
The error may appear when Windows 8 diagnoses that the printer is unavailable, but unfortunately, most times it fails to tell whether the printer is really offline or if it has connectivity problems or printing errors. Reasons why your printer appears to be offline, include problems with hardware, such as disconnected cables or malfunctioning equipment, and problems with software, such as corrupted or incompatible driver files.
These might occur when:
1. The connection between the computer and the printer is slow/unresponsive.
2. The printer has encountered an internal error
3. There are multiple unfinished print jobs in the queue.
There are some simple steps you can follow before going to any complicated way:
Your printer offline can be a problem with the driver software. This is a small piece of code that Windows and the printers use to "talk" to each other. If the driver software is outdated, corrupted or incompatible with the version of Windows that you have installed, you may need to update it.
Restart the printer and the computer or unplug its USB cable.
Do check that the printer's power cable is plugged into an electrical outlet. If the printer is connected to a power strip, make sure the strip itself is connected to the electricity supply and is turned on.
In case you are using a network printer both wired or wireless, You restart the router as it may cause due to network failure.
Different manufacturers come with their own diagnostics software which can inform the user about the problems coming up (Ex : HP's Print and Scan Doctor), Use it as it will be really useful.
PRINTER OFFLINE ERROR Solution 1 :
Type in Services in your windows searches and hit the enter key. Click on Services option from the set of search results as shown below.
A new window for Services opens up. Scroll down and find the entry named Print Spooler.
Now right-click on Print Spooler entry and then on Properties option.
Set Startup type as Automatic from the drop-down menu.
As next, hit the Start button and wait till windows start the Print Spooler. Once done, hit Apply button.
Now if you look at the status of the Print Spooler, you can see that it is Started.
Solution 2 :
If the above method doesn't work for you, you can always try our second method. For that, type in Devices to the windows search and choose Devices and Printers from the search results.
Now find the printer that is offline and right click on it. Click on the option See what's printing from the context menu that appears.
A new window opens. Now click on the Printer tab and uncheck the option that says Use Printer Offline.

Aug 04, 2009 | Canon PIXMA MX850 Multifunction Printer

1 Answer

MOdem is not pingable, but I am connecting to the internet from Windows from dialup. Why modem is not reachable?


Hi

The modem has to be configurable to be pingable!

That is, the modem is hiding, unless you set it to be pingable.

I know that this is the correct answer.
Tell me the modem, so I can point you to settings

Jul 02, 2009 | Computers & Internet

9 Answers

Printer not working Error offline


I recently resolved the same problem by going into the Printer and Faxes under Control Panel. Look for the printer icon that shows in offline status. Right click 'Properties' and go to the Ports tab folder. Select the Port IP address in question and click on 'Configure Port' button. Click on the check box next to SNMP [SNMP status enabled] to remove the check mark and to disable the option. Click OK on the Configure Port window. Click Close on the properties window. Hope this helps.

Apr 17, 2008 | Office Equipment & Supplies

2 Answers

Brother 845cw printer is offline -


Had same issue and here is what worked for me.

1. Go to Printers and right click on Brother printer and choose 'Properties'
2. Click the 'Ports' tab and with proper Brother printer port highlighted click 'Configure Port'
3. In second field titled "Printer Name or IP Address" enter the IP address of printer*
4. Click 'OK' as need to exit out.

I'm using XP so this may be slightly different depeneding on your flavor of Windows. The main thing is to name the port with the IP address and not rely on name resolution.

Hope this works for you too!

* If you don't know your printer's IP address then you can go to your printer and under the 'Reports' section print-out the Network Configuration report to find IP address.

Feb 29, 2008 | Brother MFC-845CW multi-function...

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