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Resolving PC Problems Since 2008
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No Sound On Laptop Troubleshooting
Facing sound problem on Laptop ? There are many causes of this issue like souund drivers are uninstalled or corrupted. This may also happen if you have newly installed the operating system to your computer. At this stage installing wrong drivers or any automatic driver installation software can create more problems. The software install the drivers which may not be recommended or compatible with your computer. So installing the right driver for your computer is necessary in order to get the sound working on your laptop or desktop.
Steps To Fix The Issue:
Verify Both the Laptop Speakers are Working.
A Simple Way To Test Is To Substitute The Speaker Connection With Headphones And See If You Get Sound Working.
Install Correct, Recommended And Compatible Driver For Your Computer to avoid system crash, registry corruption and other PC problems.
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Audio in this Computer Model may not work properly after installing Microsoft Windows Vista Service Pack 1 (SP1). It is required to install the BIOS Update version R0231Q0 in the Computer to fix this issue.
You can download the BIOS Update from the below link.
IMPORTANT: Before installing the BIOS Update, please make sure that the Computer is connected to AC Power. During the installation of this update, please do not turn off the Computer, do not allow the Computer to enter standby or Hibernation states, do not start other programs and do not connect any peripherals.
Please download and save the file to the Computer, after that please open the folder where the file was download and double click the file to begin the installation. Please follow the onscreen instructions to complete the installation. After the installation the Computer will restart automatically.
Installing this BIOS Update should fix the Audio issue in the Computer.
Hope this helps.
Please post back if you require further assistance.
I understand that there is no sound from the computer.
I can understand the disappointment. I assure you to try my best to resolve this issue.
Let us first start with the basic troubleshooting steps, please check if the sound is set to mute on computer, software and speakers. If the volume is full, then try reinstalling the sound srivers, to do so click Start Menu> All Programs> Acer erecovery management> Restore> install Application & Drivers> Select the appropriate sound driver (Realtek) and install it. Once the installation is finished Restart the computer.
I believe the above resolution should resolve the issue, however, if the issue still persists, please contact us witht he below mentioned details:
1. Where able to here sound? 2. Have you made any changes to the computer? 3. Do you receive any error messages" If so, please mentione it.
Download the file to a folder in the Computer. After that, please open the folder where the file is downloaded, after that double click the file to begin the intallation. Please follow the onscreen instructions to complete the installation process. After installing the Driver, restart the Computer for the settings to take the effect.
This should bring the sound back.