Question about AT&T Blackberry Curve 8300 Smartphone

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Trackball 8800 Blackberry

My trackball moves right, left and up but does not go in or down (I can't open my mail). I tried alcohol and pushing it inside and rolling it up and down to no avail...I am in Paris with no help to seek! Thanks for answering me

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Your trackball needs to be cleaned. You have two options.

1) You can send it in to be repaired, or
2) You can clean the trackball yourself.

To clean the trackball yourself:

The silver ring which covers the trackball can easily be removed if you use a small screwdriver to lift it at the outer side of the ring. Be careful here! (Like you should be during the whole process as all parts have very small plastic nipple which can break very easy.)

When the silver plastic ring is removed you will see the inner trackball component which can be removed completely. Before doing this you should carefully remove the silver metal ring that holds the trackball component in its position.

The trackball component itself can also be carved. For every direction the ball can roll to you’ll find a sensor wheel. Those wheels are mostly carrying some gunk you should clean them from.

Once this is done put everything back together to the place each pieces came from and secure the trackball with the silver plastic ring that you removed in the first step.

Your BlackBerry’s trackball should be back working now.

If you found this information helpful, please give me a big thumbs-up when you rate my answer. Thank you.

Posted on Feb 02, 2010

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NEED HELP SETTING VOICEMAIL.TRACKBALL IS STUCK, GOES LEFT,RIGHT,& DOWN,NO UP.NEED INSTRUCTION MANUAL.


You can download the user manual (as well as other guides) here:

http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Smartphones&subCategory=BlackBerry+Tour+9600+Series


If the trackball won't go in one direction, try putting one drop of denatured alcohol onto the trackball and then moving it all around, that should fix it. If it doesn't, lift the trackball up slightly -- very gently -- with the blade of a small pocket knife and blow compressed air underneath it.

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1 Answer

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This is usally caused by the trackball getting dirty.

Use a q-tip dipped in IPA and clean it. Roll the trackball around and swab the q-tip around to clean.

If cleaning fails then you will need to replace the Blackberry trackball.

Check the following link on instructions on how to do that.

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try takign out the batery if that doesnt work click it a bunch of times to losen it up

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